Aaron Thetford

The general manager and salesman were most accommodating - went over and above to make me a happy customer. Found the car I wanted and had it delivered to my door. Couldn’t have asked for anything more. T - went over and above to make me a happy customer. Found the car I wanted and had it delivered to my door. Couldn’t have asked for anything more. The whole staff including the finance department and technical support were pleasant and easy to deal with and very knowledgeable. I’d highly recommend this dealership. More

by RMJBAD Verified Customer Verified Customer

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The sales experience was satisfactory with Cain, except for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would be in the same condition as when I dropped it off at Niello Audi. Consequently, I will not be doing business with Niello Audi or any Niello dealerships in the future. I was deeply disappointed that a minor issue with a due bill escalated into a complex problem and resulted in significant deterioration of the appearance of my Vehicle. I had previously owned a few Audis, S5, A7, SQ5 (was also purchased at Niello Audi Sacramento ), Q7, A7e, and the recent one I purchased at Niello Q7 that was ruined. I never had issues with any other dealerships in the Bay Area. I hope I learn my lesson from this experience and never go back to any Niello Dealerships. More

by Omar Verified Customer Verified Customer

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The saleswoman (Jackie Westlake) was fantastic. She was friendly, not pushy, and eager to answer questions! The dealership however failed to detail the vehicle before turning it over to us and ther She was friendly, not pushy, and eager to answer questions! The dealership however failed to detail the vehicle before turning it over to us and there was a lot of broken glass in the 2nd and third row from a previously broken (and not reported) window or sunroof. Management did compensate me for having to detail the vehicle myself, but I think it’s bad business to fail to inspect and clean a vehicle you are selling. More

by RYANTRACHMAN Verified Customer Verified Customer

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I have an electrical problem they can't fix for almost a year now. Audi america say no fix for a Audi Q7 2021 with only 15 thousand miles. (Greyed out shortcut button and missing A/C sync button. Unacceptab year now. Audi america say no fix for a Audi Q7 2021 with only 15 thousand miles. (Greyed out shortcut button and missing A/C sync button. Unacceptable and Neilo Audi became rude when I questioned the ethics. More

by Johnnie Powell Verified Customer Verified Customer

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DIanne Ponce is a great sales Rep and Alex Kludt are great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end back at Niello Audi for SOS wire harness open circuit issue so again not able to enjoy my new car purchase More

by SOPRANOZZ Verified Customer Verified Customer

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This dealership was amazing! The people that work here are very attentive to every detail or need I had. The store itself is very clean which interested me even more in browsing The people that work here are very attentive to every detail or need I had. The store itself is very clean which interested me even more in browsing through the best vehicle fit for me and my family. I had such a wonderful experience here and can’t recommend this place enough. More

by TAYLORABREU Verified Customer Verified Customer

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