Abby Gaetz

Great customer service. Only issue was bought a car in the rain and didn’t realize the tires were cracking and needed to be replaced. Car was used and that was my fault I gu Only issue was bought a car in the rain and didn’t realize the tires were cracking and needed to be replaced. Car was used and that was my fault I guess but the dealership now and nothing was done about it. More

by baja.1986 Verified Customer Verified Customer

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Timely, organized, customer service minded. Perfect showroom. Everyone seemed happy to work there. Easy to get to downtown from there. Perfect showroom. Everyone seemed happy to work there. Easy to get to downtown from there. More

by lesleybuehler Verified Customer Verified Customer

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Exelent work they help me on everything do I need to buy the car I was looking for. the car I was looking for. More

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I am officially a forever Lexus Girl , Absolutely Love my GX. The Lexus Team was outstanding !! GX. The Lexus Team was outstanding !! More

by jpope3 Verified Customer Verified Customer

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Deal did not go as planned. Was told price would be 20k out the door, turned out to be 21K plus. Was told would have a new car 6 year warranty, turned out to be not true.. Was told price would be 20k out the door, turned out to be 21K plus. Was told would have a new car 6 year warranty, turned out to be not true.. More

by WJCRISS Verified Customer Verified Customer

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The negotiation process was remarkably smooth but receiving and finalizing the purchase was quite lengthy. It might have been helpful to have some of tge warranty and maintenance plan options to revi receiving and finalizing the purchase was quite lengthy. It might have been helpful to have some of tge warranty and maintenance plan options to review ahead of time. More

by surfdude1960 Verified Customer Verified Customer

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Great service. I live out of state and Lexus of Santa Barbara was so helpful in helping me make my car purchase via FaceTime and over the phone. The next step is h I live out of state and Lexus of Santa Barbara was so helpful in helping me make my car purchase via FaceTime and over the phone. The next step is having my car transported to Utah for me. Hope it runs as smooth as everything else has. Gabby Gaetz and the whole team at Lexus of Santa Barbara were great to work with. Thank you. More

by karri.oldham Verified Customer Verified Customer

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excellent service very happy with my experience everyone is very friendly and welcoming my car was returned in excellent condition:)!! is very friendly and welcoming my car was returned in excellent condition:)!! More

by emilylopez098 Verified Customer Verified Customer

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Abby G. and Robin T. were terrific; super knowledgable, helpful, patient and fun. Both women spent a lot of time with me; I never felt pressured one way or a and Robin T. were terrific; super knowledgable, helpful, patient and fun. Both women spent a lot of time with me; I never felt pressured one way or another while making my decision. I look forward to becoming part of the Lexus of Santa Barbara 'family' since I have had such a warm introduction to the culture Lexus on Hitchcock Way. More

by nancycolahan Verified Customer Verified Customer

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I will tell you what I don't like. They hound you with text messages and surveys. This is the fourth one in two days. Enough already. They hound you with text messages and surveys. This is the fourth one in two days. Enough already. More

by lmc2chesney Verified Customer Verified Customer

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