Abdullah Abdullah

Hello Everyone. I’m sending this letter to you as a result of an ownership experience with a 2017 BMW X5 xDrive40e purchased at your location on Capital Boulevard i I’m sending this letter to you as a result of an ownership experience with a 2017 BMW X5 xDrive40e purchased at your location on Capital Boulevard in (date). While the overall dealership experience was pleasant, there were a some issues. 1. On purchase, the vehicle was not cleaned thoroughly and the detailer was actually rather disrespectful in making a comment that (paraphrased) said since it was a used car, not much effort needed to be made to satisfy the customer purchasing said vehicle. The issue was handled promptly by the staff. 2. During our conversations, the salesperson admitted that the vehicle had been sitting on the lot for an extended period of time. This is correct as I had seen and looked at the vehicle several weeks prior to purchase. However, I assumed that the vehicle had been properly serviced and inspected when your dealership received it. This turned out to not be the case, and is the reason for this letter. No mechanical inspection was performed on the vehicle once it was clear that I was interested in purchasing the vehicle. It was started, I took a test drive, then it was “cleaned” and papers signed. a. There was an “inspection” notification on the vehicle display for low rear brake pads. I brought the vehicle back and the notification was cleared. b. The vehicle was originally equipped with run-flat tires, but at some point, “regular” tires were installed. This by itself is fine, but then no provision was made to provide some way to deal with punctures. My thought is that this is something that would have noted before selling the vehicle. Since the car was originally equipped with run-flats, there is no jack or spare tire. We did receive a compressor from another gentleman when the car was returned to clear the brake pad notification. No offer was made to install new pads by the way. 3. Today I had to spend a significant amount of money to repair the rear air spring suspension on the vehicle, (which in turn has prompted the writing of this letter). The air springs on the vehicle and the pump for those air springs had to be replaced, and the springs are not units that suddenly go bad. The car has not been abused in the time we have owned it. While it is impossible to make a connection between the vehicle sitting on your lot for an extended period of time and its eventual purchase, I cannot help but feel that if a thorough inspection had been performed on the vehicle while in your possession, I would not be writing this letter, nor would I have had to spend thousands of dollars to repair the vehicle. I am not requesting or seeking any sort of compensation or satisfaction from you, except to ask that you expend some effort to thoroughly inspect and provide documentation of the same for all used vehicles that you intend to sell from your facility. If for nothing else, do it for peace of mind for your customer, which further can help in generating return business. (sales person Brianna)WORST experience and lowest class service ever. Purchased the extended warranty, for 2000, it did not cover anything! No brochure given, I wanted to return the car, did not against my better judgment! Thank You. More

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Affordable and Knowledgeable! Great Service and far more affordable service repairs for a Mercedes Benz when service is needed than other dealers in the area. They can help you sav Great Service and far more affordable service repairs for a Mercedes Benz when service is needed than other dealers in the area. They can help you save where Mercedes is concerned. Yes expert jobs! Very helpful and knowledgeable repairmen and staff. More

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Excellent customer service experience. Salesman was very knowledgeable and patient. As a buyer I appreciate the care and consideration given to myself. I recently purchased a Lexus from Joh Salesman was very knowledgeable and patient. As a buyer I appreciate the care and consideration given to myself. I recently purchased a Lexus from John at Rolls Royce and I came back for that same experience. Truly remarkable person who provides a unique buying process. More

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