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Abigail Lundberg
Abigail Lundberg at Russ Darrow Toyota of West Bend

Abigail Lundberg

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
85 Reviews
4.8

85 Reviews

Write a Review

85 Reviews of Abigail Lundberg

August 23, 2025

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Employee Rating

Very professional and courteous service and timely. Also an itemized statement which is also explained. More

by CHARNMOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER, Keith Mcginnis

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Aug 23, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

August 22, 2025

Dealership Rating
Employee Rating

Abigail was EXTREMELY easy to work with, she explained everything to me and I felt well taken care of and trusted my vehicle was as well. More

by doulaearhart
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

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Aug 22, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

August 22, 2025

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Employee Rating

He was nice and fixed the issue. I really liked the video he sent with what he did. More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Nicholas Pastorelli

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Aug 22, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

August 20, 2025

Dealership Rating
Employee Rating

The staff at this Russ Darrow dealership was very helpful. The service team was efficient and catered to my needs. Very good experience! More

by Mouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath , Don - shuttle driver

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Aug 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

Why didn't I receive a bill on my last oil change, tire rotation? Please let me know. Gene Cichon 2016 Camry More

by XZ101245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you, Gene! Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Ahmed Zeghmi (206) 525-1800 zeghmiahmed@gmail.com Mitchell Darrow mitchell.darrow@russdarrow.com

August 16, 2025

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Employee Rating

Very organized, first time I saw a body cam used to watch the service guy work. Impressive all around More

by BUBBERS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

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Aug 16, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

August 11, 2025

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Employee Rating

Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More

by ted.swan.5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Seth A Tearney, Rob Martin, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Nicholas Pastorelli

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Aug 11, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 10, 2025

Dealership Rating
Employee Rating

Good people great service will continue to do businesses with this dealership and dealer group. Thks. More

by BURNY_301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Nicholas Pastorelli, Nick Inman, Brandon Vetter, Ryan Knepprath

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Aug 10, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 09, 2025

Dealership Rating
Employee Rating

Pleasant waiting room, good coffe and prompt service. Will be back again for service. Maybe a new car. Our last 4 were from Darrow. More

by pmhabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Pastorelli, Ryan Knepprath

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Aug 09, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

August 05, 2025

Dealership Rating
Employee Rating

Lost faith in the service dept. After lug nuts were torqued wrong at last tire rotation. More

by SRFSTUDIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rob Martin

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Aug 08, 2025

Russ Darrow Toyota of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

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