Adam Caughron

Lexus Temecula provides fast and reliable service. I also like that they will provide loaner cars when available. They make service days hassle-free, especially if you don’t like to wait at the deal I also like that they will provide loaner cars when available. They make service days hassle-free, especially if you don’t like to wait at the dealership. More

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All great as always, Adam and Ty are always great never had an issue they are professional and they know what they are doing. had an issue they are professional and they know what they are doing. More

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Very happy with sales and service people. No pressure sales and service personnel were very thorough. No pressure sales and service personnel were very thorough. More

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I’ve been multiple times for service at Temecula Valley Lexus ! They got me out on time to go to work with a loaner. Adam C, my service advisor ,did an excellent job! He called me and kept me updated on ch Lexus ! They got me out on time to go to work with a loaner. Adam C, my service advisor ,did an excellent job! He called me and kept me updated on changes. BZf More

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The service department advocate for customers, especially when dealing with insurance claims. Wonderful service. Shot out to Adam! when dealing with insurance claims. Wonderful service. Shot out to Adam! More

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Friendly and helpful staff. The facility looks organized, nice, and clean. Will definitely recommend this dealer to friends and family. The facility looks organized, nice, and clean. Will definitely recommend this dealer to friends and family. More

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Staff interaction was great. Also worked with me to provide a check list of items inspected by the mechanic so we felt better driving across the desert. The loaner car was also Also worked with me to provide a check list of items inspected by the mechanic so we felt better driving across the desert. The loaner car was also very nice. The gas mileage was impressive. My wife now wants a new Lexus hybrid sedan. More

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My advisor Adam is very courteous respectful very intelligent person. Really appreciate all his help and same goes to Ryan the technician intelligent person. Really appreciate all his help and same goes to Ryan the technician More

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I never have a bad experience when I stay at the dealership for my car to be serviced. The employees and techs are personable, caring, and attentive. dealership for my car to be serviced. The employees and techs are personable, caring, and attentive. More

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Temecula Valley Lexus Service turned what could’ve been a vacation-ruining nightmare into a master-class in customer care. While road-tripping from Phoenix, the serpentine belt on my LX570 shredded, wrapp vacation-ruining nightmare into a master-class in customer care. While road-tripping from Phoenix, the serpentine belt on my LX570 shredded, wrapped itself around the fan clutch, and mangled the front of the engine bay. Google Maps showed another Lexus dealer closer, yet Temecula Valley Lexus’ spotless looking facility (Google maps pics) and stellar ratings convinced me to gamble on the longer tow—and I’m grateful I did. Even though I rolled up in a rented Chevy work truck, the service team welcomed me like I’d just driven onto their service drive floor with my lexus. Service Consultant Adam Caughron listened patiently to my whole “out-of-state, vacation-clock-is-ticking” tale and, despite a no appointments available schedule for days, promised to make my LX a priority. By the next morning he’d already called with a clear diagnosis and confirmed parts on order. The next couple evenings, Adam and the technician (an unsung hero I wish I’d caught by name) stayed past 10:30 p.m., both wrenching side-by-side to get me back on the road. The following day I picked up a perfectly repaired LX, checked out of my rental vehicle, and headed home on schedule. Adam even gave me his personal number and asked me to text when I arrived safely—service that goes far beyond the job description. Temecula Valley Lexus knows I’m unlikely to become a regular customer from hundreds of miles away in another state, yet they treated me as if I were family. Clean facility, transparent communication, and genuine empathy: this team embodies what a dealership service department should be. Thank you, Adam, and everyone at Temecula Valley Lexus for rescuing our vacation and exceeding every expectation. If you’re anywhere within driving distance—choose them. More

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