Adam Gilbert

Great service, the service dept is always great. Would highly recommend to anyone looking for service! Would highly recommend to anyone looking for service! More

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Made everything easy. Explained everything and it was great. Thanks don and crew. Don is awesome and knows his stuff. Explained everything and it was great. Thanks don and crew. Don is awesome and knows his stuff. More

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I ambushed this place right at 9am on a Tuesday. They let me test drive every thing under the sun and never complained. I took a break for lunch to think about my options. No pressure and a great e They let me test drive every thing under the sun and never complained. I took a break for lunch to think about my options. No pressure and a great effort by Yousef and the entire team. Drove out with a great truck within my target budget. Well done team! More

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They solved the problem to my satisfaction. I thank Adam for going the extra mile. I thank Adam for going the extra mile. More

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Awring was very professional and easy to work with. . Looking forward to working together in the future. . Looking forward to working together in the future. More

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I strongly suggest to remove adam from your team i had a very bad time with him He talks rubish very bad time with him He talks rubish More

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My experience at Suburban Toyota was nothing short of excellent. The entire process was smooth, transparent, and stress-free. The team was knowledgeable, friendly, and genuinely cared about finding the r excellent. The entire process was smooth, transparent, and stress-free. The team was knowledgeable, friendly, and genuinely cared about finding the right vehicle for me. They made everything easy, with no pressure or surprises. I truly appreciate their professionalism and commitment to customer satisfaction. I highly recommend them to anyone looking for a great car-buying experience! More

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Have some issues with attitude of some service advisors, with initial review but was contacted by several managers which showing they care about company reputation. Workers attitude not always representing with initial review but was contacted by several managers which showing they care about company reputation. Workers attitude not always representing company position but easy can ruined company reputation. More

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I had a disappointing experience with Roger at Toyota. Before visiting, my local mechanic identified a canister issue but suggested I go to Toyota since they would be more knowledgeable about the canister Before visiting, my local mechanic identified a canister issue but suggested I go to Toyota since they would be more knowledgeable about the canister that would be compatible with my car. My mechanic did not charge me anything because of this. Unfortunately, Roger’s service was frustrating from the start. First, his communication about pricing was poor. I received a jumble of charges that were unclear and excessive. I later discovered I could have gotten the same servicing done elsewhere for half the price. When I asked about the issue, Roger insisted the problem was with the gas cap, despite my suggestion to check the canister. He assured me I’d be fine, but just two days later, the check engine light came back on. When I returned, he finally acknowledged the canister leak I had already mentioned. It’s alarming how he overlooked my concerns and failed to provide helpful advice on saving money. Instead, he seemed more focused on overcharging than on offering quality service. The labor costs were exorbitant, and I left feeling uncertain about the work done, as I wasn't there to verify it. Roger’s low rating is well-deserved, and it’s clear he doesn’t prioritize customer care or effective communication. I wish I had paid attention to the reviews before visiting. it seems that I wasted my time and money. The lack of transparency and apparent incompetence was disappointing, I wish I could get my money back because the service was HORRIBLE! More

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My daughter purchased a vehicle from Suburban Toyota in July 2023. Their salesman Nicholas Rowe committed fraud by adding a warranty to the sales contract for $3400 that we did not discuss. They agreed to July 2023. Their salesman Nicholas Rowe committed fraud by adding a warranty to the sales contract for $3400 that we did not discuss. They agreed to cancel and refund the warranty, which should be done in 30 days. It is now several months later, and still no refund to my credit union. Other issues involved an engine light they said was an 02 sensor, but was truly a catalytic converter issue. We will be filing a complaint with the State of Michigan under the Right to Repair Act for that issue. We are eight months later and we are still waiting for the Toyota warranty refund. More

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