Adam Tanner

This service department goes out of their way for their customers. Everything is completed accurately, on time, and for the price quoted. customers. Everything is completed accurately, on time, and for the price quoted. More

by Bob@alliedlockandsafe.com Verified Customer Verified Customer

Report | Print

Uftrings serviced all of our vehicles since 1996. Service has been great. Never a problem. Service has been great. Never a problem. More

by Tex Verified Customer Verified Customer

Report | Print

I've had three service anomalies in the past year on two vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the appropriate action. Having worked in the service industry myself, I understand the importance of customer satisfaction through service excellence, which should be regarded as a never-ending journey, not a destination, toward that goal. I sincerely want Uftring-Washington's Service Center to adopt and maintain a continuous improvement mindset so that mistakes, when they happen, are never repeated (especially with the same customer). I would like to now address the use of the Alignment Indicators positioned at the entrance to the service shop. I have questioned the accuracy of that equipment, but have not received a satisfactory reply. I believe no one really knows and I highly doubt that this equipment is calibrated at all. That being said, I brought my car in for an alignment because the indicators at the door failed this car twice. But I was called last Monday (March 30) and informed that the car's alignment was actually "in the green", making an alignment unnecessary. I spent $90 and some time out of my day because of the shop's alignment indicators' inaccuracies. That is the LAST time I'll believe that little report. I will remember to ask specifically for a tire wear check at oil change/tire rotation time. Tire wear is the main alignment indicator for me and I'm not going to worry about it because my cars get regular oil changes/tire rotations. But the larger question is this: how many other customers have submitted their cars to your shop for an alignment that wasn't really needed? I urge you to track this. For me, those indicators are a waste of time and money. More

by houses5 Verified Customer Verified Customer

Report | Print

Thanks for another good experience at Uftring Chevy. This survey is annoying though since it requires me to enter at least 15 words. I exceeded expectations by having 30 words. This survey is annoying though since it requires me to enter at least 15 words. I exceeded expectations by having 30 words. More

by jeepsterbird Verified Customer Verified Customer

Report | Print

Everyone from receptionist to service technician are always polite, knowledgeable and professional. The work performed is always top notch. always polite, knowledgeable and professional. The work performed is always top notch. More

by staci.knapp74 Verified Customer Verified Customer

Report | Print

It was so under warranty, so I didn't have to pay a dime technically I'm not done yet because they ordered a part. I had to take the car back so so far it's five star. technically I'm not done yet because they ordered a part. I had to take the car back so so far it's five star. More

by theknot33 Verified Customer Verified Customer

Report | Print

My family has been going there for the last 25 years, it’s the best dealership around. Great people, great environment, the employees treat you with respect and always welcome you. Highly recommend going it’s the best dealership around. Great people, great environment, the employees treat you with respect and always welcome you. Highly recommend going to this dealership for all your business! More

by KPOOL1998 Verified Customer Verified Customer

Report | Print

Need to tell you up front on what they're charging you on repairs. I feel we were overcharged. repairs. I feel we were overcharged. More

by zydeco8 Verified Customer Verified Customer

Report | Print

Adam Tanner in service is all around good to work with. He is very friendly, always calls me to give updates and keeps me in the loop with what is going on with my bus. He is very friendly, always calls me to give updates and keeps me in the loop with what is going on with my bus. More

by jcrain0 Verified Customer Verified Customer

Report | Print

Always the best is why we bought our car there body shop great too everyone very friendly great too everyone very friendly More

by brosekopf Verified Customer Verified Customer

Report | Print