Al Cusano
Al Cusano at Bowditch Ford

Al Cusano

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.6
363 Reviews
4.6

363 Reviews

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363 Reviews of Al Cusano

December 20, 2025

Dealership Rating
Employee Rating

Always friendly customer service. Wait times are reasonable. They don't try to upsell unnecessary maintenance. More

by pboland1
Service Price Transparency
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Recommend Dealer
Yes

December 18, 2025

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Friendly, clean, efficient, and quick. They always take care of me and make be feel like a priority. More

by leonardi2u
Service Price Transparency
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Recommend Dealer
Yes

December 17, 2025

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Employee Rating

Always very friendly and accommodating. Their concierge service is the greatest. Their service department is second to none. More

by BU1HANSON
Service Price Transparency
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Recommend Dealer
Yes

December 16, 2025

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Employee Rating

The person that I was dealing with is Al very nice person and help me very well my next visit I will be looking for him and the guys who did my service on my truck thank you More

by ck7235
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

December 13, 2025

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Always exceptional work performed on my vehicle. My Fusion is going on 14 years. Hopefully, I will be able to get another 10 years. More

by Ford Fusion
Service Price Transparency
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Recommend Dealer
Yes

December 12, 2025

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Good and fast service for my ford even though I didnt buy it there. Theye xplain all the repairs and prices up front without any surprises. More

by Saaveda.
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Price

December 12, 2025

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They are not organized. I have been going to this location for services since 2023 and they still haven't figured out my account and always try to charge me for my oil chang More

by ace_usa_2000
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ashley Fernandez

December 12, 2025

Dealership Rating
Employee Rating

The service representative and his team always have treated me with respect and do a good job with my vehicle, More

by WATERSX4
Service Price Transparency
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Recommend Dealer
Yes

December 11, 2025

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Love discount coupons. Great waiting room. Prom early service. Al is very knowledgeable and courteous. More

by daniel.brown.54
Recommend Dealer
Yes

December 07, 2025

Dealership Rating
Employee Rating

Great service, clean comfortable waiting area. Nice professional service people. It was a good experience More

by Peggy.Higgins
Service Price Transparency
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Recommend Dealer
Yes
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