Alan Hannon

I bought my car from Annapolis Cars Volvo last September and was told by the sales rep who is no longer with the dealership that the tires were in good condition. As it turns out, the dealership had replace and was told by the sales rep who is no longer with the dealership that the tires were in good condition. As it turns out, the dealership had replaced one tire that must have been in especially poor condition but all of the other tires were the original ones from when the car was manufactured in 2021. I understand that the tread was at a 5 for the remaining three tirese, so passable, but the factory recommendation on AWD vehicles is to replace all tires at once. I mentioned this when I returned to the dealership earlier this month to have the tires looked at after being told by another Volvo dealership they needed to be replaced not 9 months after I purchased the vehicle. I had been picking up several nails in the tires because they were worn down. When I mentioned this to the sales manager, he ignored it, telling me my tires were fine. It wasn't until the service department found yet another nail in one of my tires while I was there that could not be plugged that he changed his mind and said they actually needed to be replaced. I asked several times if the dealership could at least cover part of the cost of the new tires as I had purchased the car fairly recently and was lied to about the tire condition. I have since went ahead and replaced all the tires on my own. I felt that in my interactions with the sales manager, I was talked over, not really listened to, he raised his voice when I disagreed with him, and then he awkwardly gave me a hug at the end of our discussion which felt very unwanted. Everything else with the car has been great but I would recommend being vigilant with the details when purchasing a pre-owned vehicle from this dealership. More

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Alan & Natalie worked tirelessly well after closing to make my husband's 1st volvo purchase as easy as mine was, 3 years ago! He's so happy with his S90... make my husband's 1st volvo purchase as easy as mine was, 3 years ago! He's so happy with his S90... More

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My salesman Christian was very helpful. The sales manager Allen was the best in helping me get the best deal. Their customer service is superb. I would definitely recommend this dealership. The sales manager Allen was the best in helping me get the best deal. Their customer service is superb. I would definitely recommend this dealership. More

by jeskiles63 Verified Customer Verified Customer

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The salesman Mike was the best car salesman that I have ever worked with! I will definitely go back here for my next car in a few years. ever worked with! I will definitely go back here for my next car in a few years. More

by dairsow Verified Customer Verified Customer

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I'll buy my next new car from Volvo of Annapolis. Recommend the service department. Recommend the service department. More

by ericseeley1 Verified Customer Verified Customer

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Appreciated the support of Sales Manager Alan Hannam and the Service Manager, Kevin. Buying the car, an easy experience. I have been back for service. Recommended dealership. the Service Manager, Kevin. Buying the car, an easy experience. I have been back for service. Recommended dealership. More

by ericseeley1 Verified Customer Verified Customer

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The support from the entire team at Volvo Annapolis is exceptional. I couldn’t imagine taking our car to anyone else. This is 3rd car we have purchased from them and will be back for the next one! exceptional. I couldn’t imagine taking our car to anyone else. This is 3rd car we have purchased from them and will be back for the next one! More

by Yaya Verified Customer Verified Customer

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everyone at the dealership is polite and professional,they recently did service on a volvo for us and they kept me updated the entire time the work was done perfectly as always.we have purc professional,they recently did service on a volvo for us and they kept me updated the entire time the work was done perfectly as always.we have purchased mutiple vehicles from this dealership and be very satisfied every time.. More

by Ted Cavey Verified Customer Verified Customer

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The service staff at Volvo Cars Annapolis always provide excellent service for my 2016 xc60. I trust them to maintain the vehicle. I went to another area Volvo for service once and they tried to sell me a b excellent service for my 2016 xc60. I trust them to maintain the vehicle. I went to another area Volvo for service once and they tried to sell me a bunch of services and new tires that were not necessary. More

by jassherman Verified Customer Verified Customer

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Attentive to needs of customers Willingness to negotiate a fair price Fair trade in value negotiate a fair price Fair trade in value More

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