Alessio Miceli

Although you are in the midst of major upgrades, my experience was very unpleasant! First, I was given a 2 hour estimate for completion, but actual time was almost 4 hours, without the benefit of an experience was very unpleasant! First, I was given a 2 hour estimate for completion, but actual time was almost 4 hours, without the benefit of any updates as to why it was taking so much longer. The temporary waiting area had multiple issues: 1). Almost a half block walk from service entry (and I am handicapped), 2) Crowded 3). Cold, multiple doors and cold wind via a frequently opening door, 4). Break facilities so employees were frequently in and out an already crowded room, 5). Phone personnel were constantly on the telephone (on speaker phone) so very noisy, 6). Customers in waiting area carried on multiple telephone conversations (also using Speakerphones) so it was nothing but constant chaos, 7). After being there for almost 4 hours, within 15 minutes of finally leaving, I received a text outlining 2 additional service needs (both of which I had discussed with your Service personnel upon arrival and agreed they were not needed at this time)! I left with a splitting headache and do not plan to return anytime soon! More

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Appt was scheduled, I arrived and was greeted right away by a rep. He showed me where to go and everything went smoothly after that. by a rep. He showed me where to go and everything went smoothly after that. More

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Staff was helpful and knowledgeable. We had to wait about an hour for service to be completed and we were probiddd water and snacks and a cool environment to wait We had to wait about an hour for service to be completed and we were probiddd water and snacks and a cool environment to wait More

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