Alex Davis

To Whom It May Concern, Following my initial review regarding the challenges I faced with my 2026 RAM 1500 Limited Longhorn, I would like to provide an important update and recognize the outstanding le regarding the challenges I faced with my 2026 RAM 1500 Limited Longhorn, I would like to provide an important update and recognize the outstanding leadership and customer service that ultimately resolved the situation. While my first experience with the service department was disappointing, the dealership leadership team truly went above and beyond once they became aware of the issues. General Manager Hank Ayaad and Sales Manager Josh Tyson took immediate action to ensure I was taken care of — ultimately replacing my original vehicle with a brand-new RAM 1500. Their responsiveness and commitment to doing what’s right completely turned the situation around. Additionally, Syed “Akbar” Hussain provided excellent support during the delivery of the replacement vehicle, ensuring a smooth and professional experience. Since the replacement, the dealership has continued to provide great support. Most recently, Hank and Josh coordinated a last-minute installation of a pull-down step, which was completed quickly and without delay — another example of their dedication to customer satisfaction. In short, while my initial experience with the service department was frustrating, the resolution was exceptional. Thanks to Hank, Josh, and Akbar, I now have full confidence in this dealership’s leadership and their commitment to standing behind their customers. More

by TOMBOCK Verified Customer Verified Customer

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Very professional dealership with great Sales and Management team. I have bought 4 vehicles from this Southern dealership. Management team. I have bought 4 vehicles from this Southern dealership. More

by ROBBIEFAIR Verified Customer Verified Customer

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The staff/personnel were most professional and receptive to to my needs and plans. The deal was superp and met my goals. Everything promised was followed through with intent to please and secure a future to to my needs and plans. The deal was superp and met my goals. Everything promised was followed through with intent to please and secure a future with the customer and vehicle….. I have nothing but praise for their services…!!!! More

by LGRAY117 Verified Customer Verified Customer

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Wonderful experience with Akbar. Very personable and knows how to treat the customers. We became friends! My 2025 Willys Wrangler is perfect and I know if I need anything I can go Very personable and knows how to treat the customers. We became friends! My 2025 Willys Wrangler is perfect and I know if I need anything I can go to Akbar! More

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This dealership straight up played with my time. They are not honest and they are the bait and switch type of dealership. I’ve had bad experiences at Southern other locations in Chesapeake but my ex They are not honest and they are the bait and switch type of dealership. I’ve had bad experiences at Southern other locations in Chesapeake but my experience here was a whole new low so much so that I’ll NEVER give Southern another chance. Dominic snuck in a higher down payment amount on the buyers order than agreed and expected me not to notice it. I had already secured outside financing so it made the whole situation worse. While Alex did apologize for the miscommunication but it’s still totally unacceptable. I am very surprised I even got my deposit back as I lost full trust when that mess happened. I have no complaints about Alyssa however, she was nice. More

by anon03 Verified Customer Verified Customer

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It was a real pleasure to work with Hank on a deal for my new truck. He was very friendly, and he treated me like family. He wouldn’t let me settle for anything less than the best vehicle for my needs, as I new truck. He was very friendly, and he treated me like family. He wouldn’t let me settle for anything less than the best vehicle for my needs, as I had previously explained to him. When my wife is ready for a new car, we plan on going straight to Hank at Southern. I wouldn’t want to go anywhere else. More

by HASEYDW Verified Customer Verified Customer

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We appreciate awesome, thorough and friendly sevice! I am grateful for this dealership! Thank you! I am grateful for this dealership! Thank you! More

by BULAHMCKELLAR Verified Customer Verified Customer

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Great Dealership no pressure and minimum amount of Haglin over the price and everyone bent over backwards to help you over the price and everyone bent over backwards to help you More

by wmfperry Verified Customer Verified Customer

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This location went above and beyond to help my husband and I find the vehicle we were looking for and I find the vehicle we were looking for More

by RamFam Verified Customer Verified Customer

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Louis and the team were great. Purchasing is new vehicle can be challenging, but they made it easy. Thanks! Purchasing is new vehicle can be challenging, but they made it easy. Thanks! More

by the_ernest_29 Verified Customer Verified Customer

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