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Alex Hafferkamp
Alex Hafferkamp at Gordie Boucher Ford Lincoln of Janesville

Alex Hafferkamp

Service Advisor

Gordie Boucher Ford Lincoln of Janesville

2727 US-14
Janesville, WI 53545

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4.9
30 Reviews
4.9

30 Reviews

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30 Reviews of Alex Hafferkamp

August 13, 2025

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Employee Rating

Very helpful, explained everything that was needed to be done , let us know that it would take a little longer. Then went over the repairs that were made. Very pleasant! More

by Sbarlow
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Recommend Dealer
Yes
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Aug 13, 2025

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

August 08, 2025

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You guys are always extremely accommodating and have amazing customer service. I appreciate the no pressure vehicle reports. More

by cadnilculver
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Beran, Bradley Hanthorn, Laura Derose, Edgar Delgado

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Aug 08, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

July 26, 2025

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Employee Rating

Great service especially from the technician who explained what was going on with all the fault lights. More

by John
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Beran, Brian Gerber

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Jul 26, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

July 25, 2025

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Everyone is friendly and seems happy to help you. I get a car wash after every service. Nice! More

by J.DIANO
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Recommend Dealer
Yes
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Jul 25, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

July 25, 2025

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Employee Rating

Very prompt and courteous service . Too many words to describe the experience. Have a good day. More

by STEPHENSPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Karolczak, Dakota Schmaling

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Jul 25, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

July 23, 2025

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Fantastic handling of the situation, I’m very impressed with the dealership. I’m also incredibly impressed with Alex, he did a wonderful job. More

by WINDMOELLERM
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 23, 2025

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

July 15, 2025

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Employee Rating

Their service process is fast and friendly. They were able to get me a ride to work and pick me up. More

by NEALJOHNSON1979
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Recommend Dealer
Yes
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Jul 15, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

July 11, 2025

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Got in right away in the morning, oil change, check up and inspection, and tire rotation took about an hour like they estimated, and no hassles More

by BSWANSON09
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 11, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

July 09, 2025

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They were able to get me in right away without an appointment and fixed the problem. More

by SCHNELLPAM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 09, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

July 03, 2025

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Employee Rating

They are always on time and reliable. The work is good and have great communication. More

by JJ98008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Beran, Brian Gerber

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Jul 03, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

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