Alex Oztolaza

We purchased our second Kia from Kia of Orange Park (should have purchased our first here too). From the amazing sales staff to the friendly and attentive service team they make my car shine when I dr (should have purchased our first here too). From the amazing sales staff to the friendly and attentive service team they make my car shine when I drive away! Can't wait until the new building is finished so even the facilities can shine like new as well! More

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Service department is outstanding two years ago I was referred to Kia at Orange Park, and Mr. Alex Oztolaza has been my Service advisor , and I have been completely impressed with his professionalism, an referred to Kia at Orange Park, and Mr. Alex Oztolaza has been my Service advisor , and I have been completely impressed with his professionalism, and customer service. Always takes his time to explain to me what I will need for my vehicle and if there is anything wrong, and when I will need to replace an item or remove. The product quality is consistently outstanding. Because of his truthfulness I will be purchasing my next Kia at the Kia of Orange Park. Thank you Kia of Orange Park Ana Alvarez More

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Mr Gino the manager didn't explained that I could have claimed my IRS clean tax credit on my taxes for myself. He took my $4000 Dollar credit and put it forward a over price use car. I never had to put a claimed my IRS clean tax credit on my taxes for myself. He took my $4000 Dollar credit and put it forward a over price use car. I never had to put a down payment at any dealership on a vehicles before. I feel betrayed from my clean Tax credit.. God Blessings! More

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My car was hit by an employee while it was parked waiting to get serviced. Alex was the service representative that I spoke with and told me that they will fix it free of charge of course. However I’ve been to get serviced. Alex was the service representative that I spoke with and told me that they will fix it free of charge of course. However I’ve been unsuccessful getting in contact with him to set up a day to get it fixed. I’ve called multiple times and left multiple messages. I’ve had issues with my car and service department since I purchased the car last august. I wouldn’t recommend Kia to anyone. The cars are horrible and the customer service/ service members suck. More

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Service dept is outstanding, love their attention to detail and how well they take if both of our Kia’s.but I wasn’t thrilled with the purchase of our new Kia misinformation two many sales persons worki detail and how well they take if both of our Kia’s.but I wasn’t thrilled with the purchase of our new Kia misinformation two many sales persons working with us and the experience was less than stellar but we did appreciate our they did their best to satisfy us with the right vehicle More

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My wife had her 2019 Kia Soul towed there the end of Dec. 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contamina 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contaminated with desiel and repairs not covered by warranty coverage. She went thru the efforts to get 3 gas tests done for contaminates. Murphy Oil, Fl. Dept. of Ag. and our auto ins. co. All 3 tests came back with the same result--No Contaminates found. So, back to Kia she went with the results. Eventually warranty repairs were authorized and the engine was replaced with a Recon. engine. Thru out all this time frame My wife called the dealership and Alex a number of times for updates ,with no response. No calls from them to keep her updated on repair progress. She had to be very persistant with her calls to them. Bottom line here is-If their mechanic had done their job properly to begin with we wouldn't have had to wait almost 4 months to get her car back. Secondly, "Customer Service" ,to us, was terrible. Any further service to her Kia will be done at 1 of the other 2 dealers in the area. More

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I had my maintenance done there and they got me out of there within a hour. Thx Alex there within a hour. Thx Alex More

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I have had the pleasure of working with josh on two vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entert vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entertaining! I highly recommend Josh for your next vehicle purchase. He is a rising star for sure! More

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July 9th , I had a small kitten run up under the frame of my car, we tried getting it out and couldn't so I went to kia of orange park ( where I have been buying cars from for years(4 brand new cars, plus m my car, we tried getting it out and couldn't so I went to kia of orange park ( where I have been buying cars from for years(4 brand new cars, plus my other daughter has bought 2 from them) to see if they could get it out, they said they couldn't find it, so ok maybe it got out, July 10th my sister, daughter and I are off to yard sale , well low n behold we hear the kitten crying, so BACK to Kia to get help, and kia told me I would have to pay to have it removed abt$75 they said, or I could wait to file a claim with my insurance once the kitten dies) Dies??? Well if course I wasn't going to let this kitten DIE, they finally found it and got it out and charged me$95.03.. I called kia corporation to talk to someone to see if could get my $$$ back, and they said it wasn't covered under warranty ..No joke, I knew that, what about your compassion for animals More

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Alex Oztolaza thank you for all your help. Thank you for being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed. being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed. More

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