Alex Petersen

Lack of Knowledge, Communication, and Customer Service Skills. I purchased a used car and clearly communicated that certain safety features were priorities for me — in particular, automatic headlights Skills. I purchased a used car and clearly communicated that certain safety features were priorities for me — in particular, automatic headlights. The online listing mentioned the feature but advised verifying, so I asked the salesman directly before purchasing. He confirmed the vehicle had it. However, after finalizing the sale, he handed me the keys and told me the vehicle did not have automatic headlights, acknowledging that what I was told earlier was inaccurate. I contacted the General Manager and attempted to resolve the issue, including offering to return the vehicle. They offered to retrofit the feature, even though the manufacturer advised it wasn't possible. I was told it would be done in 2–3 business days, but I didn’t hear back. After 11 days, I received an update admitting they had ordered incorrect parts and could not confirm a resolution. I asked for my car back without the fix, still lacking clarity on next steps. When I requested a return, I was told I would lose $2,000 in fees — even though the issue originated from the dealership’s misinformation. They kept the vehicle for 14 days in total, during a period when I had only owned it for less than a month. Throughout the process, there was little accountability, and communication was poor. While I tried to work with them, the experience was frustrating and disappointing. More

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Buen trabajo pero necesitan más gente que hable español y que le explique bien a la gente el tipo de compra que le explique bien a la gente el tipo de compra More

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AB was awesome. The money entire experience buying a used CR-V was painless and surprisingly fast. Great attention to details and not a lot of xx. Good people. The money entire experience buying a used CR-V was painless and surprisingly fast. Great attention to details and not a lot of xx. Good people. More

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Overall a great experience! I brought my vehicle in to this dealership for service about 3 months ago and I haven’t had any issues other than my tires needing to be replaced. Th I brought my vehicle in to this dealership for service about 3 months ago and I haven’t had any issues other than my tires needing to be replaced. They got me a great deal on a set of Yokohama tires and I couldn’t be happier! So much so that I ended up purchasing a vehicle with them and they gave me the cost of the brand new tires on top of my trade in! Thanks McGrath Acura! Jack More

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This is our 3rd car from this dealership and have always been happy with our experience both in sales and service. been happy with our experience both in sales and service. More

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Goat of sales. Very knowledgeable and made my first time buying experience a breeze. Go to Danny for all your new car needs. Very knowledgeable and made my first time buying experience a breeze. Go to Danny for all your new car needs. More

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Amazing experience buying my first Acura RDX. My salesman Juan Flores & GM Alex went above & beyond in customer service!!!! I walked out a happy buyer & I would definitely refer my friends & fam My salesman Juan Flores & GM Alex went above & beyond in customer service!!!! I walked out a happy buyer & I would definitely refer my friends & family. 10 out of 10 More

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Very attentive and handled all my car buying needs. He went the extra mile at every step of the buying process. He went the extra mile at every step of the buying process. More

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