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Alex Reed
Alex Reed at Hyundai Lake Country

Alex Reed

Service Manager

Hyundai Lake Country

N48 W36242 E Wisconsin Ave
Oconomowoc, WI 53066

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4.4
7 Reviews
4.4

7 Reviews

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7 Reviews of Alex Reed

December 16, 2025

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Employee Rating

Excellent customer service in the service center. Beautiful facility. The common area was clean and had really nice amenities. More

by Skillet
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Parpart , Carlos Barrera

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Dec 17, 2025

Hyundai Lake Country responded

Thanks for sharing about your experience with Hyundai Lake Country. We appreciate your business and hope to see you again soon!

December 12, 2025

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Would definitely recommend Boucher lake country. They are Probably the best dealership I have done business with. Had an issue come up on the used care we bought that was unforeseen and they worked More

by SBAARS8688
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Harris, Benjamin Parpart, Irving Sandoval , Carlos Barrera

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Dec 12, 2025

Hyundai Lake Country responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai Lake Country.

November 29, 2025

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Alex the service manager was very helpful and got our daughter’s car in for repair within a very short window of college break. A warranty engine replacement was completed in less than a week. He was More

by 102follette
Recommend Dealer
Yes
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Nov 30, 2025

Hyundai Lake Country responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 16, 2025

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The service department was very friendly. They were also very helpful with answering questions and about services. I will be coming back. More

by NICHOLAS.OBERHOFER
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Oberhofer, Benjamin Parpart , Carlos Barrera

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Nov 16, 2025

Hyundai Lake Country responded

Thank you so much for choosing Hyundai Lake Country! Please let us know if we can be of any more assistance.

October 29, 2025

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Easy to schedule service. Drop off and pick up was a breeze. Car was ready to go when I got there. More

by Ajessabell
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Parpart

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Oct 29, 2025

Hyundai Lake Country responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai Lake Country. We look forward to having you as one of our valued customers for many more years to come!

October 16, 2025

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I was sold ecp for 2800 dollars. After seeing it I was displeased I stated that there was still sap on the vehicle. I was told first wash it would come off, LIE! When I sent an emai More

by DOUG.MILINOVICH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Joey Huckstep, Benjamin Parpart , Gregg Brandt

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Oct 20, 2025

Hyundai Lake Country responded

Doug, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 23, 2025

DOUG.MILINOVICH responded

There's no way the protectant that was sold was the one applied. Ceramic Coating is not properly installed to any vehicle in 20 minutes. Water does NOT run off it drys and is nothing but ugly dirt water spots remain. You know you guys lied! It comes out from being treated it doesn’t look good at all. I clearly point out sap and you lie and say the first wash and that will be gone. Refused to do anything about it. HELLO the car is suppose to be thoroughly washed before ceramic coating, If there was sap left after the coating the vehicle was not prepped possibly! Since this whole debacle more lies. You have new tires and brakes you say. Are the new brakes the ones that squeal like a pig? However that’s ok because I have the safety check from your dealer. So when I take it elsewhere and they find brake issues just more power in my aresenal! Joey you are new, lying, cheating and telling people what you think they want to hear is no way to treat people and build a business. As for what I will accept as closure. $1700 check mailed to me and I’ll take it elsewhere to have it done! Yep that’s right I’ll still let you rip me of for $1100. Take it to Boucher on Hwy 100 in Hales Corners. They properly do the exterior of the vehicle. When it comes out we will test it as they do in the paperwork. Brakes will be inspected and any repairs performed at zero dollars my responsibility. Those are the only options that will solve this without a lawsuit. I am going to go direct to Boucher with all this to make sure this isn’t being hidden by the dealer and so they themselves can see how one of their dealers do business. Lie, steal and cheat! No, I will never step foot in Lake Country Hyundai!! Boucher has plenty of ways to solve this. If anyone doesn’t feel this is fair to bad, I’m not going to the scene of where I was ripped off. As for a lawsuit all cards are stacked against you. Way more is videoed and recorded than you know. Salesmen grabs a piece of paper and pours water on one side. It just soaks it, does other side it all runs off. Certainly not what my vehicle does with water. Oh and why does it take a Boucher dealer 3-4 hours to apply it but yours took 20 minutes? Once you answer that or my guess yell pass here’s your next question. Why is their price to get it done under $2000 and you charged me $2800? Seems like the books at LCH might be being cooked. Now of course I can’t prove that but a state audit will. Do you agree to either of the two options I gave you? If not I’ll proceed in a way that I’m whole and feel justice has been served!

October 01, 2025

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Had a great experience working with the team at Hyundai Lake Country! The service was fast, easy, and stress-free. Highly recommend! More

by blake.myers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Harris, Benjamin Parpart , Gregg Brandt

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Oct 01, 2025

Hyundai Lake Country responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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