Alexander Frattaroli

Stay away from the used Kia lot. They do horrendous fixes on the exterior. Second car in a row with paint issues. They do horrendous fixes on the exterior. Second car in a row with paint issues. More

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I’ve been reaching out to all the Kia dealerships within 2 hours of me looking for a specific car. Kayla was awesome to deal with and a great help in confirming the car I’m looking for was on location! Then 2 hours of me looking for a specific car. Kayla was awesome to deal with and a great help in confirming the car I’m looking for was on location! Then I was transferred to Alex for the sales process and the whole experience ended in a disappointing 30 seconds. He asked when I could come and I said I could be there the next day. Then when I asked about the price he quoted me 10K over MSRP. He said I should be getting a lot for my totaled car so he couldn’t give me a deal. Assumptions are always so helpful. I said I’m not looking to pay that much over MSRP and then he said good luck with that and hung up. Easily the rudest, cockiest, and most arrogant salesperson I’ve had the pleasure of speaking with thus far. Thanks, Alex! P.S. I reserved my K5 with a different dealership at MSRP. More

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Today I went in to the dealership to buy out my lease, purchase the car outright. Price quoted was $4,000+ more than the residual, which was my only responsibility, plus taxes, tags, etc. Argued we had purchase the car outright. Price quoted was $4,000+ more than the residual, which was my only responsibility, plus taxes, tags, etc. Argued we had a legally binding agreement and they throw on these extra obligations, i.e. safety check for liability. They inspected my car in February....no need and I am not responsible. Buy out is "as is...where is", so that is BS. When I refused to pay what they requested, refused to further show me the paper with the numbers on it. I found through Kia finance there is a third party option, but that takes a couple of weeks. Bergey's in Lansdale has a better offer, but they are two months out with lease buy outs right now. In the end, I called consumer protection, went back to the dealership, spoke with the manager, who asked if I would be willing to pay $2,000 over....NO, I will pay what I am legally obligated to pay per my contract! He will consult with owner if they will do an exception (not an exception, I am under no obligation). If I am not able to do the buyout on Monday per the contract (and per consumer protection, I do not have to do any docs through the dealer, can go to any tags place for much less), I will start the formal complaint process. In recent weeks, despite having a lease due soon, I was refused test driving a car because I was not a guaranteed sale in the near future, I was made to come in for a buyout price that they can quote over the phone, they just wouldn't. Market addendum pricing is WAY over that of other dealerships, up to $10,000 added on price of the car. Loved my Kia, shady tactics. Will never go there again. Lost someone who would have been a loyal customer. Sad how many people may have fallen for their tactics. More

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Full of xx and lies. They tried to play and fool of me. Full of xx and lies. They tried to play and fool of me. Once I found the tricks. The situation was getting out of control. Voice abuse or even life Full of xx and lies. They tried to play and fool of me. Once I found the tricks. The situation was getting out of control. Voice abuse or even life threatening is here. I almost called 911 for help. Buyers do not trust anything they say. I wanted to buy out lease. They brough out a lease returning paper and asked me to sign. I refused and decided walk away. No, I coul not. Someone jumped out and yelled " You must turn in the keys!" xxx, there was no deal no agreement no signed paper. Now I need surrend my keys otherwise I will be hurt. “There will be consequence if you don't turn in the keys". They tried to abuse/rob me. I almost called 911 because this is a life threatening. Can you believe a sales want to rob the customer? I know this is radicous. But it happened. Don't even think of coming here. Unless you are prepared to be abused or even being robbed. More

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This is a wonderful car dealership. The salesperson made a smooth transition from answering my questions to making sure I was happy with the new vehicle. The service department is top notch and will get you a smooth transition from answering my questions to making sure I was happy with the new vehicle. The service department is top notch and will get your repairs done promptly. More

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2019 Kia Sorento Our experience with Gateway Kia was amazing! We worked with BJ Walter and Alexander Frattaroli and they both worked very hard to make sure we got eve Our experience with Gateway Kia was amazing! We worked with BJ Walter and Alexander Frattaroli and they both worked very hard to make sure we got everything we needed in a car while maintaining our budget. My new car is gorgeous and perfect for the family, and BJ & Al went above and beyond to get the car I wanted driven to their location, ran out in the rain to bring the car to us so we didn't have to get wet, and made the dreaded car-buying experience as smooth as it could possibly be. I highly recommend this dealership! More

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Dissatisfaction with the General Manager I purchased a pre owned 2017 Kia Sportage Ex on 6-21-2017. The car had three different tire brands, which they corrected on 7-21. The car had three bo I purchased a pre owned 2017 Kia Sportage Ex on 6-21-2017. The car had three different tire brands, which they corrected on 7-21. The car had three body imperfections. They cosmetically repaired one area, but the General Manager, Barry Kabinoff, refused to correct another area. Having owned this car for a month, I am appalled at the response of Barry Kabinoff. Because of his attitude towards my concerns, I will not recommend this dealership. More

by George Verified Customer Verified Customer

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Everyone was knowledgeable and explain everything to me Everything was so great i don't know if anything can make it better and that's why I deal with gateway Kia. I would recommend gateway kia to all my f Everything was so great i don't know if anything can make it better and that's why I deal with gateway Kia. I would recommend gateway kia to all my friends More

by fhowell31650 Verified Customer Verified Customer

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Pleasant sales experience From Internet salesperson to in store experience on a busy Saturday, these folks were great. Kept me informed and were knowledgeable and friendly. From Internet salesperson to in store experience on a busy Saturday, these folks were great. Kept me informed and were knowledgeable and friendly. Finance was mobbed, so they offered flexibility with detailing and delivery of the vehicle—it all worked out well! More

by Bob M Verified Customer Verified Customer

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Great Service I am very happy with the purchase of my 2015 Pre-owned certifed Kia Sportage. Alex and Rick were awesome, very helpful and willing to work with my bud I am very happy with the purchase of my 2015 Pre-owned certifed Kia Sportage. Alex and Rick were awesome, very helpful and willing to work with my budget to get me into an afforadable car. Staff was also very pleasant, Would recommend More

by sschultz Verified Customer Verified Customer

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