Alexandra Argueta

We've been Tysons Rosenthal Land Rover customers since 2019, but this experience we had this time was bad. We brought our Range Rover Velar in for a 50K service and also to check into an intermittent Coo 2019, but this experience we had this time was bad. We brought our Range Rover Velar in for a 50K service and also to check into an intermittent Coolant Level Low message we kept getting. We dropped off the truck early Friday at 7 am opening and were expecting it back by the end of the day. We had not heard from them all day, so we called around 5 pm to find out the status, only to be told they needed to keep it over the weekend to do more diagnosis on Monday cause the tech won't work on it over the weekend. We’re thinking, “Don’t you think you should have called and told us this?” So, after being told this, we requested a loaner and were told they didn't have any available, but we can get a rental with Enterprise for $75/day. So, you evaluate the vehicle for a whole day and couldn't figure out where the message was coming from, and pressurize the coolant system and couldn’t find a leak, and want to keep the truck for a few more days (over a weekend), but won't give a loaner? What kind of service is this? Monday, they informed us that they increased the pressure and found a leak on a hose connecting the auxiliary radiator to the main radiator, and the hose alone could not be replaced. The entire auxiliary radiator must be replaced. We asked the questions, but we did our research and found that this coolant issue was very common in Velars and a documented recall coolant issue for many other 2017-2023 Land Rover vehicles. But conveniently, our 2019 Velar VIN was not listed for the recall, but it is the same issue described for the recall. When we went to pick up our vehicle, there was a message on the dash "OK to Drive with Caution Blind Spot Monitor Fault Detected." When we go back inside and speak to our service advisor (Milena, who we worked with this entire ordeal), and ask what that means and why it is displayed? We were told they did not know and that they only did the oil change and looked into the low coolant level message as requested. And that they did not perform a diagnostic or look into anything else. But if we wanted, they could bring it back in and keep it again to run a diagnostic. We asked how much? And was told $300 and since the tech was gone for the day, they would need to keep it overnight. We said if we leave it, can you give me a loaner to get home, and we were told, "No, but you can get a rental car across the street". What kind of service is that? Doesn’t the 50K mile service include addressing any issues you see with the truck? Or at least while servicing, if you see a message on the dash, inform the customer and give them the option to say fix it or not? We expect more from Land Rover. If we just wanted an oil change and be on our way, we would go to Jiffy Lube. This experience made us feel like we purchased this truck from a second-hand, no-name dealership with an as-is warranty. We are very disappointed. We prefer our Velar serviced by Land Rover service centers, but don't feel comfortable or confident bringing ours back to this service center to get this radiator work done. Insult to injury, they completed the oil change and didn’t even place a sticker to let us know when the next one is due. ☹ More

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MILENA provided outstanding service and I will stick with here for future service appointments! She is great! here for future service appointments! She is great! More

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Most knowledgeable and polite service manager I have ever dealt with. Always a great experience dealing with Tommy! dealt with. Always a great experience dealing with Tommy! More

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The customer service in the Service Department is appalling. And while I’ve been going here for years and it was tolerable, the last three visits have been abominable for me. So much so that after ha appalling. And while I’ve been going here for years and it was tolerable, the last three visits have been abominable for me. So much so that after having purchased two Range Rovers at Rosenthal JLR, Tysons Corner, I will not return to buy again. You’d think that $85K-$100K + cars would, at minimum, buy you respectful service. You know it’s bad when you see other customers complaining simultaneously. I saw another customer get into a shouting match due to miscommunication from the service department right outside the doors. I also experienced unclear communication among other things. So frustratingly disappointing when it doesn’t have to be this way! More

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Fantastic. In and out quickly with attentive service. Highly recommend, and Milena has always been great. In and out quickly with attentive service. Highly recommend, and Milena has always been great. More

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My client representative was very cordial and helpful. Service was timely and complete. Thank you Service was timely and complete. Thank you More

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Steve Miller runs a horrible service shop full of liars and scammers!! Stay away. Kept my car hostage for a full week with no updates just for them, instructed by him to return my car with no solution. and scammers!! Stay away. Kept my car hostage for a full week with no updates just for them, instructed by him to return my car with no solution. More

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Poor service and quality of vehicles. Stay away from Jaguar. 2.5K for transmission wheel replacement. Alex in service unhelpful and rude. Her manager Steve not very receptive to feedback. Stay away from Jaguar. 2.5K for transmission wheel replacement. Alex in service unhelpful and rude. Her manager Steve not very receptive to feedback. More

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Great service experience again for our Jaguar! Tommy & Steve helped get everything done quickly and efficiently and Alex helped us with getting our vehicle back from service. Great staff and nic Tommy & Steve helped get everything done quickly and efficiently and Alex helped us with getting our vehicle back from service. Great staff and nice facility. We will service there again gladly! More

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The service department showed poor communications, even after multiple promises that they would provide updates and responses to my questions. It is now 3 weeks since my appointment and neither service no after multiple promises that they would provide updates and responses to my questions. It is now 3 weeks since my appointment and neither service nor parts has ever responded. More

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