Alfred Rich

Awful. Wife drove an hour from home, then waited 5 hrs after making an appointment to be told there was too much mud to make a proper diagnosis (there wasn’ Wife drove an hour from home, then waited 5 hrs after making an appointment to be told there was too much mud to make a proper diagnosis (there wasn’t very much, I took pictures when she got home, because I thought it was rediculous) or pay around $200 for them to rinse it off. This is poor service after buying a $60,000 dollar truck from there that is having problems for the second time in less than 30,000 miles. More

by afd151 Verified Customer Verified Customer

Report | Print

Had warranty work performed, and it was so easy. Appreciated the professional staff and the snacks as well! Appreciated the professional staff and the snacks as well! More

by owetha Verified Customer Verified Customer

Report | Print

Austin is great to deal with and really makes an effort. The integrity of the service departments poor overall is horrible. I requested a suspension lube which was put on the paperwork as performed but The integrity of the service departments poor overall is horrible. I requested a suspension lube which was put on the paperwork as performed but I fact was not. After bringing it to their attention the truck was taken back for it. After being informed the truck was done but lower ball joints couldn’t be reached I noticed the upper control arms were not greased. These are very easy to see and very accessible. Also requested a tire rotation and I don’t believe this was performed because the two missing lug nuts weren’t notated. This service department continues to perform poorly. Rotations are regularly not performed. The service after sale here is horrible and unless it improves dramatically I won’t be a return shopper. More

by fishaz Verified Customer Verified Customer

Report | Print

I won’t go to other dealerships because they just don’t compare to the service I received there. I won’t say anything bad about the other ones, I just won’t go back. Thank you for helping me out multiple t compare to the service I received there. I won’t say anything bad about the other ones, I just won’t go back. Thank you for helping me out multiple times!! More

by drworley69 Verified Customer Verified Customer

Report | Print

Friendly and helpful outstanding person comfortable waiting area easy to make a reservation for service waiting area easy to make a reservation for service More

by buffcowboy10 Verified Customer Verified Customer

Report | Print

Everything went according to plan. Brittani helped keep the total bill low and the technicians identified potential problems that need to be addressed. I am very happy with Patriot Chr Brittani helped keep the total bill low and the technicians identified potential problems that need to be addressed. I am very happy with Patriot Chrysler Dodge Jeep Ram of McAlester. More

by clinton.sheppard.100 Verified Customer Verified Customer

Report | Print

Came in Patriot with some technical question the other day. They called Mr chance piled over and he gave me the information on what type of fluid I would use in this type of Dodge ATF +40 said you can't d day. They called Mr chance piled over and he gave me the information on what type of fluid I would use in this type of Dodge ATF +40 said you can't deviate from it you have to use it what I calls for. I would not have known that my friend might try to use something else and it would have been disastrous so five stars for him More

Report | Print

Service center lacks communication within its own system. Information is was not shared with service managers and technicians. Information is was not shared with service managers and technicians. More

by flipside74501 Verified Customer Verified Customer

Report | Print

They helped us get and oil change when we was unable to at another dealership at another dealership More

by l.wall2323 Verified Customer Verified Customer

Report | Print

Listened to all questions and answered then with out trying to over sale. I would use them afain trying to over sale. I would use them afain More

by michaelswillingham Verified Customer Verified Customer

Report | Print