
Ali Brown
Service Customer Care Coordinator
Mastrovito Hyundai
5194 Commercial Dr
Yorkville, NY 13495
Dealership Experience
4 yrs, 1 mo
Industry Experience
11 yrs
Languages Spoken
English
229 Reviews
Write a Review229 Reviews of Ali Brown
May 18, 2025
Post-sale service is a critical factor in customer satisfaction, and my recent experience at Mastrovito Hyundai exemplifies this. Luke's exceptional support was instrumental in facilitating the purch satisfaction, and my recent experience at Mastrovito Hyundai exemplifies this. Luke's exceptional support was instrumental in facilitating the purchase and installation of running boards for my 2024 Santa Fe, a decision made spontaneously during a routine oil change. Throughout the installation process, Luke provided timely updates. The comfortable waiting area, equipped with amenities such as coffee and television, further enhanced my experience. The sales team's proactive and unobtrusive approach was also noteworthy, a stark contrast to experiences at other dealerships. The professionalism displayed by Luke, the sales staff, and the service team makes Mastrovito Hyundai the preferred choice for automotive services. Thank you! More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, John Kiley, Renee Hartnett, Amanda Gutierrez
April 28, 2025
Aaron was great very knowledgeable and explained everything thoroughly . Did a great job of handeling my issues after my purchase everything thoroughly . Did a great job of handeling my issues after my purchase More
Other Employees Tagged: AARON USYK
April 09, 2025
Excellent customer service . Kept me posted on status of my service. Explained needed services. Good experience Kept me posted on status of my service. Explained needed services. Good experience More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, John Kiley, Renee Hartnett, Amanda Gutierrez
March 29, 2025
Excellent service and great customer service. I would recommend anyone to have your service done there. I would recommend anyone to have your service done there. More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, John Kiley, Renee Hartnett, Amanda Gutierrez
March 22, 2025
This was a pleasant buying experience. Tony is good to deal with and very knowledgeable. This is our second new car purchased through him. The service department is excellent also. That is Tony is good to deal with and very knowledgeable. This is our second new car purchased through him. The service department is excellent also. That is important to me in purchasing a vehicle. More
Other Employees Tagged: Tony Licari, Braelynn Merrell
March 14, 2025
Dealer services were ok. As I pulled into the garage a device suggested that I get an all wheel alignment. I declined as the vehicle is only one year old and drives fine. Aft As I pulled into the garage a device suggested that I get an all wheel alignment. I declined as the vehicle is only one year old and drives fine. After service I was told that I need a new horn. The tech did not push the horn button hard enough… Seems like everything is being done to try and upsell… More
Other Employees Tagged: Braelynn Merrell
March 05, 2025
Great experience! Service was a great pleasure to deal with! Enjoy the waiting room as well. Service was a great pleasure to deal with! Enjoy the waiting room as well. More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, John Kiley, Renee Hartnett, Amanda Gutierrez
March 01, 2025
We had a wonderful experience and would definitely go back. A plus service and such a warm friendly place. back. A plus service and such a warm friendly place. More
Other Employees Tagged: Frank Mastrovito, Aldin Mekic, Braelynn Merrell
February 14, 2025
Everyone was very pleasant and nice. The service department was great to work with and informative. The whole expirence was great and the service as well. The service department was great to work with and informative. The whole expirence was great and the service as well. More
Other Employees Tagged: Braelynn Merrell
February 07, 2025
My issue was resolved fairly quickly, the waiting area was comfortable. Everyone is very friendly. was comfortable. Everyone is very friendly. More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, John Kiley, Renee Hartnett, Amanda Gutierrez