Alix Webb | Page 8

Went in for a 60,000 service on a Sonata and was shocked I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The scheduled service was $435, as expected, but then I was slapped with paying over $200 for parts! xxx! You would think parts are included in the outrageously high service charge. They even charged $2.47 for the freaking gasket that already comes on all oil filter. Ridiculous! Then, they called to say it needed brake calipers and pads and four tires...I said reject it on the State inspection so could install brakes myself for one fourth what they wanted. When I got the car back, it was clear I was lied to and they instead rejected it for worn tires, yet the tires have ample tread remaining. I checked the brakes and they are fine (and not listed on the inspection report). Then, to top off lying to me over the phone about brakes to pump me for more cash, they failed to call me back to say it was ready. I went in late to get it and they said they closed the order so couldn't give me the 10% discount. Next day we called the service manager, but he refused to call us back. Service sucks, prices suck, employees lie and cheat, manager doesn't care...why would anyone bring a car there for service? I will never go back Safford Brown Fairfax again. Would rather support my local garage where they do care and don't rip-off customers. More

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I took my vehicle in for $550+ service and returned to find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was unwilling to pay for the replacement but at the end of the day they would not fix their error without me paying all cost that corporate would not cover under my warranty. I've been coming to this dealership for years (before it merged with Safford Group) and always received great service. I will now be going to a different dealership for my service and purchase transactions because they were unwilling to fix damage that their technician caused to my audio system. More

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I don't even want to give them one star. I set up an appointment 2 weeks ago, and I went to the dealer for service. The service department employee explained my service charge, so I said j I set up an appointment 2 weeks ago, and I went to the dealer for service. The service department employee explained my service charge, so I said just do it. But he keeps saying, he needs to charge for my service, then suddenly he said I need to talk with their manager. So I got frustrating I raise my voice, just do it my service. Then they said they can't do my service because I raise my voice. The service department employee doesn't understand what I'm saying. They refused to me. They just kick me out. More

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I came in for a non-functional power lock on one door, and an oil change on my newly-purchased 2016 Hyundai Tucson. Eight hundred dollars later, I had a functional power lock and clean oil/filter. MANY and an oil change on my newly-purchased 2016 Hyundai Tucson. Eight hundred dollars later, I had a functional power lock and clean oil/filter. MANY upsell options were added to my service and repair without consultation or even notifying me, service advisor also did not discuss them when given the invoice. Looking for another Hyundai dealer in the greater NoVA area that is more customer-centric. More

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Up sell and over charge service model I dropped my vehicle off having already diagnosed the problem. A simple hose replacement. I was called by a rep who proceeded to try and up sell me on I dropped my vehicle off having already diagnosed the problem. A simple hose replacement. I was called by a rep who proceeded to try and up sell me on 4 additional services. I was originally told 99.00 for the replacement for the hose replacement. After it was completed the total amount was 390.00. Please do not use this dealership. Their customer service and transparency is horrendous. More

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Got exactly what I wanted Thanks to Leo, Joseph, and Chip for excellent service and for working with me to get the vehicle I wanted. I love my new vehicle and loved my trade-i Thanks to Leo, Joseph, and Chip for excellent service and for working with me to get the vehicle I wanted. I love my new vehicle and loved my trade-in just as much. I got full instructions of the differences in the models, was able to drive each model, and made my decision. I also consulted with Alix (Service) to make my decision. Thanks, Fairfax Hyundai. I'll be back...and so will my friends! More

by owlewis Verified Customer Verified Customer

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EXCELLENT AND RELIABLE HONEST DEALERSHIP VERY FRIENDLY STAFF GREAT PLACE TO BUY CAR AND EXCELLENT SERVICE.DEALER SHIP.MY APPRECIATION TO EVERYONE AT FAIFAX HYUNDAI FOR GREAT SERVICE.SEE YOU VERY FRIENDLY STAFF GREAT PLACE TO BUY CAR AND EXCELLENT SERVICE.DEALER SHIP.MY APPRECIATION TO EVERYONE AT FAIFAX HYUNDAI FOR GREAT SERVICE.SEE YOU ALL NEAR FUTURE.THANKS FROM SARKIS DOUDAKLIAN. More

by HMEMLVR Verified Customer Verified Customer

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Fairfax Hyundai keeps winning my business. I have purchased 4 Hyundais to date, including 3 from Fairfax Hyundai. And they have serviced all of them. They have gone the extra mile every time to I have purchased 4 Hyundais to date, including 3 from Fairfax Hyundai. And they have serviced all of them. They have gone the extra mile every time to win the sale. The staff is always friendly and helpful. More

by SBARTH1 Verified Customer Verified Customer

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