Decent service but a little expensive on services they
offer such as oil changes etc
offer such as oil changes etc
More
by cdavidson30
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2025 -
Alpine Nissan of Denver responded
cdavidson30,
Thank you for your feedback! We’re glad to hear you had a decent experience overall. We do our best to provide quality service using certified technicians and genuine parts, which can sometimes make our prices a bit higher than quick-service shops. That said, we always want our customers to feel they’re getting great value — if you ever have questions about pricing or promotions, please don’t hesitate to ask. We appreciate your visit and hope to see you again!
The estimate for an oil change was half of the actual
price. Not transparent. The ole bate n’ switch routine.
price. Not transparent. The ole bate n’ switch routine.
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by japanese.swamp.fox
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2025 -
Alpine Nissan of Denver responded
japanese.swamp.fox,
We’re very sorry to hear about your experience and completely understand your frustration. That’s not the kind of transparency we strive for, and we appreciate you bringing it to our attention. We’d like the opportunity to look into what happened and make things right—please feel free to reach out directly so we can address this properly.
The shop did a good job,but my wife’s car was not done
right. Now the driver side door doesn’t lock or unlock with the key fob.
right. Now the driver side door doesn’t lock or unlock with the key fob.
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by atrevino1
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2025 -
Alpine Nissan of Denver responded
atrevino1,
Thank you for the feedback. We're glad to hear the shop did a good job overall, but we’re very sorry to learn about the issue with your wife’s car. That’s definitely not the experience we want you to have. Please reach out to us so we can take a closer look and get that door lock issue resolved as quickly as possible. Your satisfaction and safety are very important to us.
I like the convenience of the online appointments and the
detailed inspection report that highlighted the high priority services/repairs. Allen was knowledgeable and professional.
detailed inspection report that highlighted the high priority services/repairs. Allen was knowledgeable and professional.
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by kk.netwala
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2025 -
Alpine Nissan of Denver responded
kk.netwala,
Thank you for your feedback! We're glad to hear you found the online appointment system convenient and appreciated the detailed inspection report. It's great to know Allen provided you with knowledgeable and professional service. We look forward to helping you with any future service needs!
Allen offers exceptional customer service and highly
recommend Alpine Nissan. Quick and prompt attention to detail.
recommend Alpine Nissan. Quick and prompt attention to detail.
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by LJAE61432
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2025 -
Alpine Nissan of Denver responded
LJAE61432,
Thank you so much for the kind words! We're thrilled to hear that Allen provided you with exceptional customer service and that your experience at Alpine Nissan was prompt and detail-oriented. Your recommendation means a lot to us—we truly appreciate your support!
experience was great & very professional, would
definitely go back there to have my car serviced again
definitely go back there to have my car serviced again
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by maryjo_benson
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Alpine Nissan of Denver responded
maryjo_benson,
Thank you so much for the kind words! We're thrilled to hear that you had a great and professional experience with us. It means a lot to know you’d choose to come back for future service—we truly appreciate your trust and support.
We look forward to welcoming you again whenever your vehicle needs attention. If there's ever anything we can do to make your visits even better, don't hesitate to let us know!
This is like the 3rd time I've left a review.
I don't know how many times I need to tell you that you did a garbage job.
I came in mostly to get a new key. Also got an oil change, and to rep
I don't know how many times I need to tell you that you did a garbage job.
I came in mostly to get a new key. Also got an oil change, and to replace tires since it had a flat.
Up front you said that it'd cost $70 plus taxes and fees for an oil change, which is already pricey. Turn out that the taxes and fees were an extra $20. You out-right lied to me. No reasonable person would take taxes and fees to mean an extra $20.
You absolutely refused to replace less than 4 tires. I have never had that happen before. It's a 2 wheel drive vehicle. You can recommend against replacing just 2 tires. But refusing to replace just 2 tires is xxxxxxx behavior.
Additionally, those 4 tires would have been $1000, plus taxes and fees. I expect the dealership garage to overcharge. That price is a downright rip-off. I have replaced all 4 tires for less than $600 total. And who knows what "taxes and fees" mean. Because you can't be upfront with the actual cost of service. Because you are liars.
I went there for convenience, because we had needed a new key, and then got a flat tire, and also needed to get the oil changed. You overcharged for the key replacement. You overcharged for the oil replacement. You then had also lied about the actual cost of those services. And then you tried to steal my back tires which were still perfectly fine and didn't need replacing. And tried to overcharge for those tires, and I still don't know how much it actually would have cost to get all 4 replaced because you can't be upfront about the actual cost of service.
I was thinking that I might need to get a new car sometime soon. But if I do, it definitely won't be from the Alpine Dealership. Because their service department are liars and can't be trusted.
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by asl'dkfja'sldkfja;sldkjf;
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Alpine Nissan of Denver responded
Hello,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and the overall experience you had with our service department.
We never want any of our customers to feel misled or dissatisfied. Regarding the oil change pricing, we aim to be as tran sparent as possible with estimates, but we understand how unexpected costs—like taxes and shop fees—can feel misleading if not clearly explained up front. We’ll use this as an opportunity to improve our communication moving forward.
As for the tire replacement, our technicians follow manufacturer recommendations and safety protocols, which sometimes include replacing all four tires—especially when there are significant differences in tread depth or wear. We absolutely understand that this can be frustrating, and we always strive to explain our reasoning clearly. It was never our intent to pressure or upsell beyond what we believe is necessary for vehicle safety and performance.
We also apologize if the cost of the key replacement and other services were not as clear or competitive as you expected. We’d like the opportunity to review your visit in detail and see where we may have fallen short. If you're open to it, please reach out to our service manager directly at phet@alpineautomotive.com, so we can look into this further and try to make it right.
We truly value your feedback—it helps us improve—and we're sorry this experience has caused you to lose trust in our dealership.
I don't remember the Service writers name but He got me
in and out fast. 5 stars
in and out fast. 5 stars
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by rfling66
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2025 -
Alpine Nissan of Denver responded
rfling66,
Thanks for stopping into Alpine Nissan service department! We appreciate your business and are so glad to hear that we were able to get you in and out fast! We look forward to your next visit!
Arrived for my service appointment, and Allen had
everything ready before I arrived. We went over service procedures that I need done and everything went smoothly with all services completed in a tim
everything ready before I arrived. We went over service procedures that I need done and everything went smoothly with all services completed in a timely manner. Then they washed the car before I finished my business with Alpine.
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by eeburgess
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2025 -
Alpine Nissan of Denver responded
eeburgess,
Thank you for the great feedback! We're glad to hear that Allen had everything prepared for your arrival and that the service process went smoothly. It's great to know all procedures were completed promptly and that you appreciated the car wash as a finishing touch. We look forward to serving you again at Alpine!
They did a great job.
They were quick, honest, and transparent. They didn’t try to up sale me. It was nice that they also offered to get me a Lyft ride home and then back
They were quick, honest, and transparent. They didn’t try to up sale me. It was nice that they also offered to get me a Lyft ride home and then back to pick up my vehicle after they performed the service. Keep up the great work.
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by Christopher Herring
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Alpine Nissan of Denver responded
Christopher Herring,
Thank you so much for your kind words! We're glad to hear you appreciated our honesty, efficiency, and transparency. We believe in making things easy and comfortable for our customers, so we're happy the Lyft ride helped. We truly appreciate your support and look forward to serving you again!
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