Allen Froid

Excellent customer support and service by Allen Froid for a minor repair which was major to me a minor repair which was major to me More

by docggsnyder Verified Customer Verified Customer

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Kyle and Alan made it great! Easy and fast to work with. Thank you very much. Easy and fast to work with. Thank you very much. More

by E558NB Verified Customer Verified Customer

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Allen Froid was very helpful and professional. He got us in and out faster than the expected time and kept us informed of vehicle progress. Waiting was very clean and plenty of seating. He got us in and out faster than the expected time and kept us informed of vehicle progress. Waiting was very clean and plenty of seating. More

by mwark4 Verified Customer Verified Customer

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Allen was great! Very knowledgeable and kept me informed. He knew I had to have my car back by a certain time and he made sure that happened. Very knowledgeable and kept me informed. He knew I had to have my car back by a certain time and he made sure that happened. More

by SCHWABTTMH Verified Customer Verified Customer

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I came in for a tire rotation and service checkup. The service department was efficient and texted me at the allotted time to pick up my car. The service department was efficient and texted me at the allotted time to pick up my car. More

by anne.jefferson Verified Customer Verified Customer

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Allen Froid was personable and professional. Systematic, communicative very good people skills. Nice to work with this individual. Systematic, communicative very good people skills. Nice to work with this individual. More

by joslynmlambert Verified Customer Verified Customer

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Love the service will definitely return for next service great costumer service will definitely return for all remaining orders that are available to be done great costumer service will definitely return for all remaining orders that are available to be done More

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Excellent customer service very quick on service very experienced staff and great waiting areas inside and out experienced staff and great waiting areas inside and out More

by STORMWOLF599 Verified Customer Verified Customer

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My vehicle was towed to this Nissan dealership on Monday morning at 8 a.m. and I called ahead to notify them it was on the way, yet no one contacted me all day. When I finally called, I was told they had “j morning at 8 a.m. and I called ahead to notify them it was on the way, yet no one contacted me all day. When I finally called, I was told they had “just found” my car parked by the dumpster and that it would not be looked at until Tuesday. On Tuesday I spoke with Allen, who said three mechanics were out sick but assured me my car was in the service area, a mechanic had been assigned, and diagnostics were happening, promising me a call back that afternoon which never came. On Wednesday, Allen was unavailable and Danni promised I would get an update that day, but again no call came. By Thursday, when I called again, the staff immediately knew who I was before I even identified myself, and Allen contradicted all his earlier statements by telling me my car was still outside untouched because of the way the tow truck left it. When I suggested arranging a reposition, I was told no, then told they were looking for a wheel to put on the car despite the fact that there is a spare tire in the trunk. The excuse that they could not access it “because of the car’s position” makes no sense since they have the keys. I have serviced two vehicles here before and received great communication, but this time I have experienced broken promises, no updates unless I chased them, and completely inconsistent stories. I feel disrespected, dismissed, and left without a vehicle for days due to negligence, and I cannot help but question whether I am being treated differently because I am a woman. This behavior is unprofessional, unacceptable, and needs to be addressed. More

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Great spot great customer service. Very nice friendly and communicative. Prompt updates. Clean environment. Overall good Very nice friendly and communicative. Prompt updates. Clean environment. Overall good More

by naragon0495 Verified Customer Verified Customer

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