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Alma Lugo
Alma Lugo at Volkswagen Marin

Alma Lugo

Service Advisor

Volkswagen Marin

720 Francisco Blvd W
San Rafael , CA 94901

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5.0
5 Reviews

Alma is a dedicated service advisor at Volkswagen Marin, known for her friendly demeanor and commitment to delivering an exceptional customer experience. With a strong focus on clear communication and efficiency, Alma ensures every guest feels informed and confident throughout their service visit. Her passion for helping people and attention to detail make her a trusted resource for both new and returning clients.

5.0

5 Reviews

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5 Reviews of Alma Lugo

February 24, 2026

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Employee Rating

Absolute delight and awesome advice on our “old” cars that helps us with a peace of mind. More

by macha819
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 24, 2026

Volkswagen Marin responded

Thank you for sharing your experience with Volkswagen Marin! We’re delighted to hear that our team continues to be an absolute delight to work with and that the advice provided on your “old” cars gives you true peace of mind. Offering honest guidance and reliable service, no matter the age of the vehicle, is something we pride ourselves on, and we’re grateful for your trust. We look forward to assisting you again!

February 20, 2026

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Employee Rating

Great place to have a car serviced at , friendly knowledgeable staff , great amenities , service done in timely manner, car was cleaned after service Advisor explained what was done and the full h More

by adel_jfk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Rodriguez, Ryan O'Sullivan, Christianne Robbins , Jasmine

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Feb 24, 2026

Volkswagen Marin responded

Thank you for sharing your experience with Volkswagen Marin! We’re thrilled to hear that our service department provided a great overall experience, from our friendly, knowledgeable staff and comfortable amenities to timely service and a freshly cleaned vehicle. It’s wonderful to know that your advisor took the time to thoroughly explain the work performed and review your car’s full health report. We truly appreciate your feedback and look forward to assisting you again at your next service visit!

February 19, 2026

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Employee Rating

Alma was quick , great and efficient at her job and the whole service was excellent. More

by johnwilliamgallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Rodriguez, Ryan O'Sullivan, Christianne Robbins

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Feb 20, 2026

Volkswagen Marin responded

Thank you for your kind feedback and for choosing Volkswagen Marin! We’re thrilled to hear Alma provided quick, efficient service and that your overall experience was excellent. Delivering professional, streamlined Volkswagen service is always our goal, and we truly appreciate your support.

February 18, 2026

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Everyone at Marin VW was a pleasure to work with during recent warranty work. They all went above and beyond to make my experience a great one. More

by richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Rodriguez, Ryan O'Sullivan, Christianne Robbins , Sina - shop foreman

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Feb 24, 2026

Volkswagen Marin responded

Thank you, Richard, for sharing your experience with Volkswagen Marin! We’re delighted to hear that everyone on our team made your recent warranty visit smooth, positive, and truly exceptional. Going above and beyond for our guests is what we strive for every day, and it means a great deal to know you felt well cared for throughout the process. We appreciate your feedback and look forward to assisting you again in the future!

February 17, 2026

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Employee Rating

Went in for service, their inspection revealed metal-on-metal front brakes, which were replaced the same day. Online inspection report and estimates very easy to use. More

by jenkins_aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 18, 2026

Volkswagen Marin responded

Thank you for choosing Volkswagen Marin! We’re glad our inspection process clearly identified the brake concern and that our team was able to complete the replacement the same day. Providing transparent digital reports and efficient service is always our goal, and we appreciate your trust.

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