Amanda Burbage

Always had great experiences in the service department ! The staff is very nice ! Never an issue getting in and out . The staff is very nice ! Never an issue getting in and out . More

Report | Print

Words are hard to find to describe the incompetence I encountered after I had purchased my 2023 Hyundai Tuscon. You would think, when handed a cashiers check which amounted to more than 10000 dollars tha encountered after I had purchased my 2023 Hyundai Tuscon. You would think, when handed a cashiers check which amounted to more than 10000 dollars that they would handle it with care and not the cavalierness one might have for a piece of junk mail. One would expect that. Yet, somehow these fools managed to misplace the check. You have read correct. These idiots LOST a 12000 cashiers check for the down payment of my vehicle. When I was contacted about THEIR mistake, I went through all the proper channels with my bank to get another cashiers check reissued at the behest of Matt Tucker in finance, whom I can only assume is the one responsible for misplacing my check. After 90 days, I drove back out there and delivered the check, and all I asked was that they rotate my tires and change my oil. A very simple thing to ask for, one might hope. EXCEPT THEY SOMEHOW EITHER MESSED IT UP DUE TO INCOMPETENCE OR THEY DELIBERATELY DIDNT CHANGE MY OIL AND JUST REPLACED THE STICKER TO DECEIVE ME INTO THINKING THEY DID! My cars oil in its current state does not reflect what it should after an oil change less than 3k miles ago. This dealership is possibly the worst, most recklessly incompetent idiots I I couldve ever had the displeasure of buying my car from. I was under no obligation to get that check reissued, I did it out of the goodness of my heart. Boy was that a mistake. I also somehow forgot to mention that TOM GREENE in sales and MATT TUCKER messed up my initial documentation by miswriting the finance company on the paperwork I signed, so I had to drive out there a week after getting my car to resign the proper paperwork, because, again, TOM and MATT are idiots. They mustve been very slippery babies. This was my first time purchasing a car, and from what Ive been told and seen from other people, my experience was uniquely plagued by incompetence from both sales, finance, and service. Truly a remarkably terrible dealership. More

Report | Print