Azad and Alberto DIF excelente Job for me.
They DIF everything they can to make tris deal happen. I apprreiate bussiness with you guys👍
They DIF everything they can to make tris deal happen. I apprreiate bussiness with you guys👍
More
by José Moro
Other Employees Tagged:
Azad Aliyev, Alberto Cornejo
Aug 09, 2025 -
Prime Motors LLC responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Roberto was awesome!
Great customer service
And very knowledgeable, making the car buying process nice and easy. KUDOS!!!
Great customer service
And very knowledgeable, making the car buying process nice and easy. KUDOS!!!
More
by Vivianfowler
Aug 05, 2025 -
Prime Motors LLC responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Prime Motors LLC. We look forward to having you as one of our valued customers for many more years to come!
I had an extremely disappointing experience with Prime
Motors LLC.
I purchased a 2018 Toyota Camry from them in April 2025. I paid $6,000 down, and they added an extra $3,000 claiming it was for repair
Motors LLC.
I purchased a 2018 Toyota Camry from them in April 2025. I paid $6,000 down, and they added an extra $3,000 claiming it was for repairs done before delivery. I was promised verbally that if any issues came up, they would take care of it.
Just one week after the purchase, the check engine light came on. I contacted them more than 10 times, and every time they told me to “come back later” or “we’ll fix it next week.” Eventually, they just told me, “We won’t fix it. Take it to the manufacturer.”
The car has serious problems:
• It won’t pass emissions due to a bad oxygen sensor.
• The engine is weak, and oil had not been changed.
• The front axle is unsafe, making the car dangerous to drive.
They lied about the repairs, charged me $3,000 for nothing, and now refuse to take any responsibility. This is unacceptable and unethical business behavior.
I do not recommend this dealership to anyone. Be careful and don’t believe verbal promises — get everything in writing. I’ve already filed complaints with the Virginia Attorney General and DMV.
More
by Ahmed Al saadi
Aug 02, 2025 -
Prime Motors LLC responded
Ahmed, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Aug 02, 2025 -
Ahmed Al saadi responded
I am writing to formally express my deep dissatisfaction and frustration with the way your dealership has handled my recent car purchase.
I purchased the vehicle from your dealership in April of this year. On pickup, your team assured me that all necessary repairs had been completed, and your email even claimed you had “gone above and beyond.” That statement is completely false.
Despite adding an extra 3,000 [currency] to the total price—allegedly for repairs—none of the promised work was actually done. That’s not a mistake. That’s a deliberate act of deception.
Now, when I raise these issues, I’m being met with deflection and the suggestion that “too much time has passed” or that “it’s now my responsibility.” Let me be clear: that excuse is unacceptable. This was a pre-existing issue and a direct result of your failure to deliver on your word—not something that happened later.
Your dealership has shown a pattern of dishonest behavior:
• False promises
• Inflated charges for fake repairs
• Delivering cars in unserviced or poor condition
This is a warning to anyone considering buying a car from your dealership: I would never recommend you to anyone. In fact, I strongly advise others to stay away.
I expect a detailed explanation of the “repairs” you claimed to have performed, along with justification for the added cost. If I don’t receive a serious and honest response, I will escalate this matter through all available channels.
Vehicle its notpassing mission
Candace did an excellent job with us, she got us into the
exact car that we were looking for, and was very helpful, answered all our questions.
exact car that we were looking for, and was very helpful, answered all our questions.
More
by jatiphoto
Jul 30, 2025 -
Prime Motors LLC responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Prime Motors LLC are glad to have you as a customer.
I had the best experience when I went to Prime Motors in
Arlington VA. My wonderful sales associate Candice Exum was the absolute greatest. She got me an excellent deal and if you are looking for a great an
Arlington VA. My wonderful sales associate Candice Exum was the absolute greatest. She got me an excellent deal and if you are looking for a great and smooth experience with buying a car, I recommend Candice Exum to help with your experience.
More
by pickenskatherine
Other Employees Tagged:
Candice Exum
Jul 26, 2025 -
Prime Motors LLC responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Cj and Alberto helped me get the car i wanted.
I recommend you go to them.
I recommend you go to them.
More
by jvnhenderson
Other Employees Tagged:
Cherno
Jul 27, 2025 -
Prime Motors LLC responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Prime Motors LLC!
I came to Prime motors in need of a vehicle cause my car
got totaled. My credit wasn't that good and most places I was told no. These guys not only helped me get I the car I wanted, they got me low interest
got totaled. My credit wasn't that good and most places I was told no. These guys not only helped me get I the car I wanted, they got me low interest rates when I thought that would be impossible. I highly recommend going to them if you want good cars at a great rate. Shout out to Prime motors staff!
More
by cjeagles2025
Other Employees Tagged:
Alberto
Jul 25, 2025 -
Prime Motors LLC responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Ahmed help me to get the car from prime Motors.
Greate sales person . Big thanks to Prime Motors
Greate sales person . Big thanks to Prime Motors
More
by Azam
Jul 25, 2025 -
Prime Motors LLC responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The customer service provided by Alberto and Candice was
exceptional. I am more than satisfied with the overall experience.
exceptional. I am more than satisfied with the overall experience.
More
by larrydsmith1982
Jul 23, 2025 -
Prime Motors LLC responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Prime Motors LLC.
If I could give 0 stars I would.
2 1/2 hour drive to the dealer. got there and it took 5 hours for a cash purchase that turned to a $8500 car turning into $12k. CASH! from the momen
2 1/2 hour drive to the dealer. got there and it took 5 hours for a cash purchase that turned to a $8500 car turning into $12k. CASH! from the moment we arrived to when we left we were disrespected. told we could only look at 1 car at a time (weird, any dealer would want to give you options to make a sale) told they were going to get the car and it would be 10 minutes. 30 minutes go by and we were told “hes getting the car now, its on the way” to 1 hour later “the cars blocked in, were you interested in another car?” WHAT???? laughed at when I told them my downpayment, got glared at the entire time, and just overall a HUGE waste of time. DO NOT GO HERE!!!
More
by vdubbinnc
Jul 23, 2025 -
Prime Motors LLC responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
