Amelia Kachel

The lady’s name was Teresa and kept sending us between parts instead of getting up out of her chair and asking like why was I doing her job and the guy next to her was not doing that to customers. Then wh parts instead of getting up out of her chair and asking like why was I doing her job and the guy next to her was not doing that to customers. Then when we asked if they could take the screw out of the key she kept saying no and it was not until pressing the issue to go check. Worst customer service I have ever seen. More

by …213 Verified Customer Verified Customer

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Went in for an oil leak. They found the issue, showed me a picture of the problem and replaced the necessary part. They keep you well informed during the service. Would recom They found the issue, showed me a picture of the problem and replaced the necessary part. They keep you well informed during the service. Would recommend them. More

by MICHAEL.BONNIE.LITTLEJOHN Verified Customer Verified Customer

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I love Amelia's enthusiasm and energy. She is a great addition to the sales dept. She is a great addition to the sales dept. More

by WLASKY0 Verified Customer Verified Customer

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Very fast and knowledgeable staff which make sure to help you out with any and all concerns you may have. you out with any and all concerns you may have. More

by MARIORODRIGUEZ2847 Verified Customer Verified Customer

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The service was great. The staff also did a great job accommodating me while in the waiting area. The staff also did a great job accommodating me while in the waiting area. More

by Michael ONeal Verified Customer Verified Customer

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Triste pero verdad te cobran por todo, siempre te dicen que la garantía no cubre. que la garantía no cubre. More

by edwinjorge59 Verified Customer Verified Customer

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Very professional, very knowledgeable about your vehicle and very understanding of your specific needs ,Beka and Amelia went the extra mile to insure the safety of my family when our car was having issues and very understanding of your specific needs ,Beka and Amelia went the extra mile to insure the safety of my family when our car was having issues More

by none28 Verified Customer Verified Customer

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I messed up so badly by forgetting my insurance card at home and my phone in my car when I got my ride home. Amelia dealt with the missing card, calling my insurance company and wading through a sea of home and my phone in my car when I got my ride home. Amelia dealt with the missing card, calling my insurance company and wading through a sea of auto responses to finally get to a person and get a copy of my card. And Joe was ever so patient trying to contact me, but - and this part wasn't Joe or Amelia's fault, but your 'text us!' feature on your website sent my messages to Acura Sales, so my efforts to let some in Honda Service know I didn't have my phone and to email me instead of calling didn't get to the right people. I ended up walking two miles to my brother's place to use his phone to get through to service. I also tried various email addresses to no avail,, either. So kudos to Joe and Amelia , and a big Bronx cheer for the "Text Us" and email features. More

by MAGPIE3190 Verified Customer Verified Customer

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Everyone was very nice and helpful. They gave me an honest estimate and even told me what I didn’t need to get done. I felt very taken care of. They gave me an honest estimate and even told me what I didn’t need to get done. I felt very taken care of. More

by Angela Verified Customer Verified Customer

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Excelente servicios y muy buena calidad al recibir el vehículo, gracias por sus lindas atenciones vehículo, gracias por sus lindas atenciones More

by Franklin Verified Customer Verified Customer

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