Amidjah Tossel

My salesman was ok the managers were very unprofessional and rude my 2018 Lexus rx 350 was dirty never been detailed the tires needed rotate they wasn't 1 time the managers never came out an unprofessional and rude my 2018 Lexus rx 350 was dirty never been detailed the tires needed rotate they wasn't 1 time the managers never came out and said congratulations Terry they need to stop bye my dealer ship where I work at for 15 years to learn how to take care of customers I'll never buy from this place took 5 hours to get into finance More

by TERRYROBEY Verified Customer Verified Customer

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We met Christopher as we were walking the lot. He answered questions, got keys and let me sit in a car and check things out. I was not ready to ready drive at that time. We left and look at one mo He answered questions, got keys and let me sit in a car and check things out. I was not ready to ready drive at that time. We left and look at one more dealership then returned to Volvo. Christopher was with another client at the point so had Amidjah help us. We explained we had been on the lot earlier in the day and now want to see if we could test drive an xc60. He was very kind, even asked what color I would like to drive - I later joked he chose wisely as the car I test drive is the one we took home that day. The team was great and made sure they answered all my questions and have followed up a few times since bringing the new car home. More

by vreelandgirls Verified Customer Verified Customer

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Amidjah was very attentive, patience and helped me transition from a gas car to a hybrid. I love it. transition from a gas car to a hybrid. I love it. More

by mstonju Verified Customer Verified Customer

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Good experience however there is a great need to improve communication with customers. Understanding new electric car by way of tutorial or personal training is very pivotal which is v much lacking not only communication with customers. Understanding new electric car by way of tutorial or personal training is very pivotal which is v much lacking not only by this dealer but by Volvo More

by harenjangla Verified Customer Verified Customer

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Overall, one of the worst car buying experiences I have ever experienced, if it was just a single issue that happened I could look over it, but it was multiple issues over the entire purchasing process tha ever experienced, if it was just a single issue that happened I could look over it, but it was multiple issues over the entire purchasing process that has led to this review. 1 - We purchased our car using the overseas delivery program and were very excited to do so, after discussing the program with our sales associate, all we needed to do was email the car build we wanted and they would start the process. After 5 emails, 3 calls, and eventually me visiting the dealership after 3 weeks, they finally responded to me and put the order in - not off to a great start. 2 - Once the car was ordered we went in to sign the paperwork and get the financing in place, both my wife and I work busy jobs and blocked off the last part of the afternoon to come in and get things signed. Once we arrived, our sales associate was busy with another person, even though we had booked our arrival time with him, which he confirmed, to finalize everything. Instead of Amidjah having one of his colleagues help walk us through the paperwork signing, he insisted on doing both customers at once which ended up delaying both of the signings, leading to it taking around 1.5 hours of him going from customer to customer, before we actually were presented with the final cost of the car, which was wrong. 3 - Wrong cost of the car, after the 1.5 hours of waiting, the finance team presented us with a cost of the car that was not what we were quoted, and of course tried to include multiple add ons which we did not ask for. I get it, dealership put add ons in, but there were costs and features that were not even on our car that were added and it further delayed the process. After discussing with the finance rep that this was not the cost, and of course he had no idea what was happening we decided that it was best to come back the next day in between our already limited day as we had to travel to a wedding that weekend. Thankfully we were able to get things signed the next day but overall terrible experience thus far at the dealership. 4 - Sweden car experience, this was the only part of the experience that was good honestly, the overseas team is really helpful and I recommend this part. 5 - Car delivery, the car was delayed in being shipped, which was frustrating but part of the experience. Which was not part of that experience is that the car arrived at the dealership and they never notified myself or the overseas delivery program that the dealership had it. I waited for 3 weeks before emailing Volvo and asking where my car was, and they said it had been delivered 3 weeks prior and the dealership should have contacted me. When I called the dealership they said that they are not sure why it was not in there system and no one contacted me. They acted like they had no idea what cars were in their inventory apparently?! 6 - Finally time to pick up the car! I was traveling for work when I found out the car was actually at the dealership so I called them and said I would be back the following week around 3pm to pick up the car. They told me that they would detail the car ahead of time so it was ready for me to pick it up and said to let them know when I land so it would be ready on time. After landing, I called the dealership and told them that I was just over 1.5 hours away and would be there to pick it up if they could finish the detailing process. (Side note the car was detailed in Sweden when we left, the dealership says the detail every car once it arrives on their lot, and now they are saying they detail it again before the customer picks it up...very odd). I finally arrive at the dealership, and the finance person said the car would be done any moment now and will be up soon. 30 minutes goes by and I asked where the car was and still no vehicle was presented. Finally I told them that I just wanted the car and they drove it up, and it wasn't even close to detailed at all, so once again another lie. More

by VolvoXC60Family Verified Customer Verified Customer

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Salesman was very helpful and was detailed in explaining the car I purchased. Volvo of Marietta thank you for the experience. the car I purchased. Volvo of Marietta thank you for the experience. More

by cartrrr Verified Customer Verified Customer

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I found the team to be knowledgeable and helpful. They took time to answer our questions and showed a genuine interest in meeting our needs. They took time to answer our questions and showed a genuine interest in meeting our needs. More

by tlashmore Verified Customer Verified Customer

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Great customer service. Amidjah, our sales representative, was patient and courteous making our buying experience easy and pleasant. We loved the great selection of cars as Amidjah, our sales representative, was patient and courteous making our buying experience easy and pleasant. We loved the great selection of cars as well. We will definitely be back for another car when the time comes. More

by ELIANA.OCHESEANU Verified Customer Verified Customer

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Excellent customer service very helpful and transparent . .they really walked me through the process in a patient manner .they really walked me through the process in a patient manner More

by mstonju Verified Customer Verified Customer

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Quick and efficient experiencing getting my third car from this dealership. It’s clear that Amidjah really cares about his customers. from this dealership. It’s clear that Amidjah really cares about his customers. More

by KACY KUNKEL Verified Customer Verified Customer

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