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Amy Trotter

Overview Reviews (37) Inventory (128)

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Amy Trotter

Service Advisor

Walt Massey Chevrolet GMC Columbia

1480 Highway 98 E.
Columbia, MS 39429

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4.9

37 Reviews

Overview Reviews (37) Inventory (128)

4.9

37 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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37 Reviews of Amy Trotter

September 15, 2025

Dealership Rating

Employee Rating

They have always helped me get my car back on the road , Always gave me a heads up on the cost so I can plan ahead ! Always gave me a heads up on the cost so I can plan ahead ! More

by rcraft59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 15, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear our team has kept you informed and helped get you back on the road quickly. Clear communication and upfront costs are so important, and it’s great to know that made a difference for you.

September 12, 2025

Dealership Rating

Employee Rating

They have always been nice to me and it doesn’t take them long to do my service and I’m out of there! long to do my service and I’m out of there! More

by angelencourager

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erica Gary, Dana Douglas, Anthony Chapman, Marissa Wild

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Sep 15, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re happy to know your visits have been quick and easy, and that our team has treated you well. We appreciate your trust and look forward to seeing you next time!

September 11, 2025

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Employee Rating

I was expecting to have to leave my car there for several days, but they had it fixed within 24 hours. days, but they had it fixed within 24 hours. More

by Klp7296

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 12, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re glad we could get your car back to you so quickly! It’s great to hear the repair was completed faster than expected.

September 09, 2025

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Employee Rating

There are nice people that work in the service area. The technicians are good also. The technicians are good also. More

by ricky_grubbs2001

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dana Douglas, Anthony Chapman, Marissa Wild

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Sep 12, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re happy to hear our service team and technicians left a great impression. It means a lot knowing you felt well taken care of!

September 04, 2025

Dealership Rating

Employee Rating

Amazing service and super fast. Really appreciated how nice and lovely they are. They took very good care of me. Really appreciated how nice and lovely they are. They took very good care of me. More

by holly.daugherty1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erica Gary, Dana Douglas, Anthony Chapman, Marissa Wild

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Sep 04, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re so glad to hear you had such a positive experience! It’s wonderful knowing our team took great care of you and made everything quick and easy.

September 04, 2025

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Employee Rating

Amy was great! The Technician personally came out and explained all done with my truck. Both were very helpful. The Technician personally came out and explained all done with my truck. Both were very helpful. More

by shadygrove_farm

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Sep 04, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re happy to hear Amy and our technician took such great care of you! It’s always our goal to be thorough and helpful, and it’s great to know you had a positive experience.

September 02, 2025

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Employee Rating

The service was wondered Mrs Amy helped out alot along with her manager Walt Massey is definitely a customer service dealership i hope yall keep this attitude and service always thanks from AL Pittman and with her manager Walt Massey is definitely a customer service dealership i hope yall keep this attitude and service always thanks from AL Pittman and family More

by palfron

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dana Douglas

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Sep 04, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re so glad to hear Amy and her manager took such great care of you! Providing a welcoming, customer-focused experience is always our goal, and it means a lot to know you and your family felt that during your visit.

September 01, 2025

Dealership Rating

Employee Rating

Great service! Kept me informed! Greeted with a smile! Will be back for my next service! Kept me informed! Greeted with a smile! Will be back for my next service! More

by GmcLady50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Chapman, Marissa Wild

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Sep 01, 2025 -

Walt Massey Chevrolet GMC Columbia responded

That’s wonderful to hear! We’re glad you felt welcomed, kept informed, and well taken care of. We look forward to seeing you again at your next service!

September 01, 2025

Dealership Rating

Employee Rating

Amy Trotter and Jacob Bridges in your Columbia. Dealership is really doing an excellent job. Every time I come to the dealership both employees meet me with a good attitude and they are very helpfu Dealership is really doing an excellent job. Every time I come to the dealership both employees meet me with a good attitude and they are very helpful with dealing with any problems that I have. More

by Jerry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Micheal Self

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Sep 01, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re thrilled to hear Amy and Jacob are taking such great care of you in Columbia. Their positive attitudes and helpful service truly make a difference, and we appreciate you recognizing their efforts!

August 27, 2025

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Employee Rating

Ms. Valarie was very patient, understanding and helped me find the perfect vehicle to fit my budget. I will recommend her to all my friends and family. find the perfect vehicle to fit my budget. I will recommend her to all my friends and family. More

by brandy.boyd

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cole Bourne, Valerie Graham, Brandy McKenzie Boyd, Clay Magee, Chris Waltz, Erica Gary, Dalton Mcneese , Thomas Slagle

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Aug 28, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re so glad Valarie was able to help you find the perfect vehicle within your budget. Your recommendation means a lot, and we’ll be here to help your friends and family whenever they’re ready!

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