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Amy Trotter

Overview Reviews (52) Inventory (128)

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Amy Trotter

Service Advisor

Walt Massey Chevrolet GMC Columbia

1480 Highway 98 E.
Columbia, MS 39429

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4.8

52 Reviews

Overview Reviews (52) Inventory (128)

4.8

52 Reviews

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52 Reviews of Amy Trotter

October 31, 2025

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Did not like the way they treated me and didn’t want to give my truck back till extended warranty paid said they would hold it give my truck back till extended warranty paid said they would hold it More

by Jlbroom0079

Verified Customer

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Recommend Dealer

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October 30, 2025

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The staff was helpful and courteous. I was pleased that I got an appointment for the repairs so soon. I was pleased that I got an appointment for the repairs so soon. More

by linreg20

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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October 27, 2025

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They let you know the issues with your car , and I appreciate that wanting to keep my car up and on the road . appreciate that wanting to keep my car up and on the road . More

by rcraft59

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Oct 28, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear that! Keeping you informed and your vehicle running safely is always our priority. Thanks for trusting our team to take care of your car!

October 21, 2025

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Employee Rating

I take all my automotive needs to walt massy in Columbia friendly service with a smile friendly service with a smile More

by Greeenmmachine

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marissa Wild

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Oct 24, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re so glad to hear that! It means a lot to know you trust us with all your automotive needs. Our Columbia team will be thrilled to hear your kind words!

October 20, 2025

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I take all my automotive needs to walt massy in Columbia friendly service with a smile friendly service with a smile More

by Greeenmmachine

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marissa Wild

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Oct 24, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We appreciate your loyalty and kind words! Our Columbia team takes pride in providing friendly, reliable service every visit. Thanks for choosing us!

October 17, 2025

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Employee Rating

I’ve bought 4 cars here in 10 years. That says it all. They actually care about their customers. That says it all. They actually care about their customers. More

by N Hamilton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cole Bourne, Kasch Utz, Erica Gary, Anthony Chapman, Micheal Self, Dalton Mcneese, Marissa Wild, Tony Smith , Clay Magee

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Oct 18, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We truly appreciate your loyalty over the years! It means so much to know you’ve continued to choose us time and again. Our team takes pride in caring for our customers, and feedback like yours reminds us why we do what we do.

October 13, 2025

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Had a oil change and oil is covered over bottom part of motor 10/13/25 motor 10/13/25 More

by sgholar57

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Marissa Wild

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Oct 18, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re sorry to hear about the oil residue you noticed after your service. That’s not the level of quality we aim to provide. Please reach out to our service team so we can take a look and make things right for you.

October 09, 2025

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It was excellent service Courteous and responsive Real nice employees Seem to be dedicated to the public nice employees Seem to be dedicated to the public More

by billywkjackson5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Oct 18, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re thrilled to hear you had an excellent experience! Our team takes pride in being courteous, responsive, and dedicated to our customers. Thank you for sharing your kind words!

October 08, 2025

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Employee Rating

Walt Massey was very prompt in taking care of my needs. The ladies who checked me in were very professional! I highly recommend their services! The ladies who checked me in were very professional! I highly recommend their services! More

by bsimon39

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 18, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re happy to hear our team took care of you promptly and professionally! Thank you for the recommendation and for trusting us with your service needs.

October 07, 2025

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Employee Rating

I wish yall could have fix my car. Being that I only had this car also three year. I bought that from Walt Massey and couldn't fix it. Being that I only had this car also three year. I bought that from Walt Massey and couldn't fix it. More

by Jasmine Lewis 25

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 18, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re sorry to hear about your experience and understand how frustrating that must be, especially after just a few years of ownership. Our goal is always to help our customers find the best solution possible. Please reach out to our team so we can review your situation and see how we can assist further.

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