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Amy Trotter
Amy Trotter at Walt Massey Chevrolet GMC Columbia

Amy Trotter

Service Advisor

Walt Massey Chevrolet GMC Columbia

1480 Highway 98 E.
Columbia, MS 39429

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4.7
72 Reviews
4.7

72 Reviews

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72 Reviews of Amy Trotter

February 28, 2026

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Employee Rating

The Customer service department at the dealership was great. I have not had a bad experience to date. More

by tsmith92
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 02, 2026

Walt Massey Chevrolet GMC Columbia responded

It is wonderful to hear that every visit to the customer service department has been a positive one. We truly appreciate the continued trust and are glad to have consistently met expectations. Thank you for the kind words and for choosing us!

February 27, 2026

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Employee Rating

Very cooperative and friendly Service center was very knowledgeable and handled my vehicle in a timely manner More

by MILESDAVIS601
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Mar 02, 2026

Walt Massey Chevrolet GMC Columbia responded

We're thrilled to hear that the service center provided such a knowledgeable and efficient experience. It is always the goal to handle every vehicle with care and return it in a timely manner. Thank you for the kind words regarding our cooperative and friendly team.

February 26, 2026

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Employee Rating

They took care of my problem They work with my warranty and got me taken care of More

by Vernell1957
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Feb 27, 2026

Walt Massey Chevrolet GMC Columbia responded

Providing a seamless and stress-free experience is always the goal. We're glad everything was squared away and we could take care of you. Thank you for the opportunity to help and for sharing this feedback!

February 19, 2026

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Employee Rating

No problems! Usually helpful. Courteous employees, timely service, willing to help answer questions between regular service appointments. More

by cwilson229
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Feb 20, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for your feedback. We’re glad to hear you consistently receive helpful, courteous service with timely care and support even between regular appointments. We truly appreciate your trust in our team!

February 18, 2026

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Employee Rating

Exceptional service. Cordial staff members. Good experience. Will recommend dealership to others. Follow up helpful. More

by YOUNG9633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Aultman

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Feb 19, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for sharing your experience. We’re glad to hear our staff provided exceptional and cordial service, and that our follow-up was helpful. We truly appreciate your recommendation and your trust in our dealership!

February 11, 2026

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Employee Rating

I went in for oil change. Amy was very friendly. The whole process was smooth, efficient, and stress-free. Highly recommend. The popcorn was great!!! More

by Impala 16,Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for sharing your experience. We’re glad to hear Amy made your oil change smooth, efficient, and stress-free. It’s great to know you enjoyed the popcorn too! We truly appreciate your recommendation and your trust in us.

February 04, 2026

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Employee Rating

Mechanic can do better with trouble shooting the problem, especially when there is an active leak and still getting oil fumes in vehicle! He should have fixed it! More

by Mcgowangary
Recommend Dealer
No

Other Employees Tagged: Amy Trotter

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Feb 06, 2026

Walt Massey Chevrolet GMC Columbia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Kevin Winningham, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 530-0627.

February 04, 2026

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Employee Rating

Great service this Morning! The staff was nice and they was very helpful with assisting with oil change and check out my vehicle making sure that everything was good! More

by Mcgowangary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Wild

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Feb 05, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for your feedback. We’re glad to hear you had a great experience and that our team was helpful in taking care of your oil change and checking over your vehicle. We truly appreciate your trust in us!

February 03, 2026

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Employee Rating

Addressed my needs immediately and with promptness I had an appointment for a certain time but they got me back before then. More

by Granddiva15
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Feb 03, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for your feedback. We’re glad to hear your needs were addressed promptly and that we were able to get you back even ahead of your scheduled appointment. We truly appreciate your trust in us!

January 18, 2026

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Employee Rating

Great service, quick response and got our problems handled. We love our Walt Massey crew More

by Blakebeal
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Jan 19, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for your kind words! We’re glad to hear you received great service, a quick response, and that everything was handled smoothly. We truly appreciate your trust in Walt Massey.

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