Anastacio "Nacho" Ortega

Great service attention to detail is outstanding thank you Brandon for looking out for me boss you Brandon for looking out for me boss More

by jmagana461 Verified Customer Verified Customer

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Srevice dept took care of me. Waiting area was nice and clean. Good job. Thanks Waiting area was nice and clean. Good job. Thanks More

by texasevo1 Verified Customer Verified Customer

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We bought our vehicle at this dealership, the sales person was very nice. Mr. Nacho helps us with service appointments and he goes above and beyond when helping. person was very nice. Mr. Nacho helps us with service appointments and he goes above and beyond when helping. More

by Gonzo615 Verified Customer Verified Customer

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I bought a new car and it was missing a key, so I had to go back and get a key programmed for my car. I was in the waiting room, and the service tech came to me and told me someone was on the phone and I n go back and get a key programmed for my car. I was in the waiting room, and the service tech came to me and told me someone was on the phone and I needed to tell him I lost my key and that was the only way I could get another key. I was a bit confused, so I went to the phone and the person on the other line asked me to confirm that I did NOT receive two keys and that I had lost my key. I put the phone down and told the service tech I was not going to lie to this person on the phone. Nacho Ortega, the service tech then said, well great, now the dealership will have to pay for the key. I returned to the phone and told the person I did NOT lose my key and was only given one key when I purchased the car and I had an I owe you notice verifying this issue. I later learned from the sales person that new car owners get a free key if THEY lose the key, so apparently, the dealership was trying to cash in on the free key owed to me if I ever lost one. Very shady business. I purchased the car with cash which went pretty quickly, however it took about two hours for them to get my car washed and ready for me to drive away. Overall, I was not at all impressed with this dealership. Can't say I will be back based on the key issue they were trying to pull over on me. In addition, this was the purchase of a new 2024 Ford Expedition. I got ZERO instruction on anything on the car. When I asked how to program my code on the door, the service rep stated he didn't know and i had to read the owners' manual. The service tech on the next desk over heard this response and said he would help me. He did and I was able to program my code on the door. In addition, it does not give me a very good feeling knowing that a key to my car, was "lost" at the dealership. How does that happen? Now I have two keys but it's a bit unsettling knowing an extra key to my car is out there "somewhere". More

by machud Verified Customer Verified Customer

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My service advisor Nacho went above and beyond to ensure I was a satisfied customer. His dedication and attention to detail truly set him apart. I couldn’t ask for a better advisor or a dealership that cons I was a satisfied customer. His dedication and attention to detail truly set him apart. I couldn’t ask for a better advisor or a dealership that consistently delivers such amazing service. Highly recommended! More

by aleehx1 Verified Customer Verified Customer

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i got my first service done on my truck. it was a breeze in and out great service none the less. so far have had a great experience with this dealership. it was a breeze in and out great service none the less. so far have had a great experience with this dealership. More

by tonyflaco Verified Customer Verified Customer

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Anastasio Ortega was an amazing help, he explained the service of my vehicle. He is very respectful and transparent! service of my vehicle. He is very respectful and transparent! More

by crystalcardona25 Verified Customer Verified Customer

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tried to give us the truck back without putting the dash back together as well as missing a tail light back together as well as missing a tail light More

by Nick.mottin Verified Customer Verified Customer

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Today I was really happy with the results of the Service Advisor,Nacho Ortega and technicians to diagnose the problem with my vehicle 🚗 I was told to be here this morning at 8:00 but I was delayed by two � Advisor,Nacho Ortega and technicians to diagnose the problem with my vehicle 🚗 I was told to be here this morning at 8:00 but I was delayed by two 🚂 🚂 crossing at different parts of the city.Mr. Ortega got my 🚗 into the service department and my 🚗 was done ✔️ in a hour or less. I’m Very Pleased With The Service And I Will Be Back I Have Purchased 4 Vehicles With Don Davis in 12 Years. Will Highly Recommend Clay Cooley Ford To My Family And Others. I just purchased a New 🚗 In November From Your Company. Thanks Everyone For Making It Happen For Me. Roger Copy That 10-4 More

by RAYWHITE62 Verified Customer Verified Customer

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Clay Cooley Ford did a wonderful service job on my Ford Escape and I will use them in the future Escape and I will use them in the future More

by BASSMASTER1260 Verified Customer Verified Customer

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