Andrea Baumgardner

Performed requested services within suggested wait time. No issues. Wish they had “specials” for service items like they did in the past. No issues. Wish they had “specials” for service items like they did in the past. More

by ARTMERWICK Verified Customer Verified Customer

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No issues. The service was fast and reasonably priced. I will continue to use Washington Ford. The service was fast and reasonably priced. I will continue to use Washington Ford. More

by KALNICKY512 Verified Customer Verified Customer

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They treat you like family. They are there for you.When you really need them, and they put you first. They put the customer above the profit They are there for you.When you really need them, and they put you first. They put the customer above the profit More

by DOUGLASK43 Verified Customer Verified Customer

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When I took my Explorer to have the work done was one of the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next m the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next morning my Explorer wouldn't start due to electrical issues and the week that I was facing I needed a vehicle. I called Washington Ford and through moments of sobbing they were able to ascertain what I needed done and we're able to get my Explorer in immediately. They arranged for a rental for me which they paid for. When I arrived at the dealership the response to my tragedy was overwhelming, with kindness and support and hugs and prayers from the staff the got me situated. Along with that they sent flowers to the funeral home to honor my wife and family. I was never charged for the work they did on my vehicle nor the rental In all the years of buying vehicles I had never seen a dealership put a person before profit like Washington Ford did. I will always buy my vehicles from them they treated me like a member of the family and honored the memory of my wife. The staff told me to come down to vent, cry, or whatever I needed to help with my mourning. People like Cindy Timmons along with Andrea and Don, and everyone on that staff there are just outstanding and put the person above the profit and genuinely care. Washington Ford is a one of a kind dealership that cares for their customers. More

by DOUGLASK43 Verified Customer Verified Customer

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Great experience. Got a call when the part came in. Came and got my key to get it fixed. Andrea as awesome in getting everything coordinated and planned to get it done Got a call when the part came in. Came and got my key to get it fixed. Andrea as awesome in getting everything coordinated and planned to get it done. More

by TMSWOOPE01 Verified Customer Verified Customer

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My issue was a recall on the vehicle. The mobile repair option was VERY convenient. I was able to avoid a wait at the dealership while repairs were made. The mobile repair option was VERY convenient. I was able to avoid a wait at the dealership while repairs were made. More

by BNAS7372 Verified Customer Verified Customer

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Excellent staff and service! I am also very grateful to my advisor, Andrea B for her help in understanding the services and when I should be going for those. This is a wonderful I am also very grateful to my advisor, Andrea B for her help in understanding the services and when I should be going for those. This is a wonderful facility for Ford car owners. More

by Soma C. Verified Customer Verified Customer

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Service was quick and was only there for an hour. Issue was fixed and I was on my way. Issue was fixed and I was on my way. More

by UCHAL1 Verified Customer Verified Customer

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Excellent service from on time pickup to performing the work to delivery, everyone was friendly and good to work with work to delivery, everyone was friendly and good to work with More

by NANCYJO66 Verified Customer Verified Customer

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Awesome service! I used the pick up and delivery service, which was amazing. Andrea did a great job of keeping me informed on the status of my vehicle. Overall, fanta I used the pick up and delivery service, which was amazing. Andrea did a great job of keeping me informed on the status of my vehicle. Overall, fantastic experience. Thank you, Andrea!! More

by suricht145 Verified Customer Verified Customer

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