Andrea Baumgardner
Andrea Baumgardner at Washington Ford Inc.

Andrea Baumgardner

service advisor

Washington Ford Inc.

507 Washington Rd.
Washington, PA 15301

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4.7
42 Reviews
4.7

42 Reviews

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42 Reviews of Andrea Baumgardner

August 27, 2025

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I have used Washington Ford for my service for over 20 years and several trucks. Always a good experience. Great staff and service. I also had Andrea B. as my service advisor on many occasions. She is a g More

by SKTERLING
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Recommend Dealer
Yes

August 22, 2025

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The personal touch points and coordination were great. Work was completed on time and as expected. More

by MICHAELSLANDY
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Recommend Dealer
Yes

Other Employees Tagged: Laura Danzuso

August 19, 2025

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My son's card was inspected. Communication was awesome and timliness perfect. I always have my vehicles serviced at this location. Andrea and Laura thank you for your A+ custo More

by JONI_TY
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Recommend Dealer
Yes

Other Employees Tagged: Laura Danzuso

August 16, 2025

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It’s your typical dealership scam in the service department. Claim they are the best and “trustworthy” but they pull the same stunts With all customers. Wheel bearing cost was going to be $1,400. I More

by ANTHONY.UNIEJEWSKI
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Recommend Dealer
No
Aug 18, 2025

Washington Ford Inc. responded

Anthony, Thank you for sharing your thoughts. The amount you referenced included 4 tires along with the wheel bearing. Since one of your tires failed Pennsylvania state inspection we recommended 4 tires as one of your other tires measured in at 3 32's and the other two were 5 32's. We sent you a video showing how your wheel bearing also failed Pennsylvania state inspection. Sorry you feel it was a "scam" but we are simply pointing out the items that fail the parameters set forth by the state of Pennsylvania. My service manager reached out to you but hasn't heard back from you. If you'd like to speak further about this please call either of us back, thank you. Jeff Schaerer General Manager Washington Ford 724 223 5100

Aug 18, 2025

Washington Ford Inc. responded

Anthony, Sorry you feel that we're out to scam you. We haven't been in business for 42 years by scamming people. Best of luck with your automotive needs moving forward.

Aug 18, 2025

ANTHONY.UNIEJEWSKI responded

Firstly, the wheel bearing cost was verbally explained to me a year or so ago that the cost was $1,400 for just the wheel bearing. That was for the front right one. The cost of front left wheel bearing was not included in the price of four tires as I did not even entertain the asinine idea of purchasing tires from you all. Secondly, no one has attempted to reach out to me. I have no voicemails and no emails. Thirdly the 1 tire that failed was actually barely passing inspection. Except for the one spot you measured it. Fourthly I explained that I was going to replace tires before winter anyway. This was another attempted scam as you all pulled the same stunt with my father earlier this year.

August 13, 2025

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Any time I need my truck serviced, I always deal with Andrea. Top notch service and communication. Andrea cares about my end of the situation. If my truck is off the road, I am falling behind and not ma More

by cwgaragedoorspa
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Smith

August 03, 2025

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I do not think that Washington Ford provides a good return on investment. $58.00 for wiper blades, $26.00 for a light bulb, $210.00 for 20 lug nuts! The work seems to have been done but at at an in More

by SHACK213
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Recommend Dealer
Yes

July 31, 2025

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The service was great I appreciate the prompt and professional treatment of my vehicle service issues More

by VICTOR.BISS
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Recommend Dealer
Yes

July 30, 2025

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Andrea is always polite and professional. Gave me excellent heads-up as to how long it will take to finish the service and an accurate estimate of the cost. . Also, went over work that was do More

by DBDOWDELL
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Recommend Dealer
Yes

Other Employees Tagged: Tom Jack , Andrea

July 30, 2025

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Andrea is amazing - accommodating, knowledgeable, and nice. She goes the extra mile. Service is always on point, too. More

by MSEITZ0
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Recommend Dealer
Yes

July 30, 2025

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Highly satisfied with the speed and quality of the service my vehicle received definitely recommend this dealership. More

by jsims1399
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Recommend Dealer
Yes

Other Employees Tagged: Darren Burns, Ryan Smith

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