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Andrew Archibald

Overview Reviews (9) Inventory (253)

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Andrew Archibald

Service Manager

Lithia Ford Idaho Falls

980 W Broadway St
Idaho Falls, ID 83402

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4.9

9 Reviews

Overview Reviews (9) Inventory (253)

4.9

9 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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9 Reviews of Andrew Archibald

March 14, 2026

Dealership Rating

Employee Rating

GREAT STAFF AND GREAT SERVICE AS ALWAYS! ALWAYS PROFESSIONAL AND WILLING TO HELP WITH ALL OF MY NEEDS ALWAYS PROFESSIONAL AND WILLING TO HELP WITH ALL OF MY NEEDS More

by hojo77

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 16, 2026 -

Lithia Ford Idaho Falls responded

Thank you for your positive review! We're glad our staff provided you with professional and helpful service. We look forward to helping you again at Lithia Ford Idaho Falls!

December 29, 2025

Dealership Rating

Employee Rating

Never seems like they have enough techs to do the work scheduled. ALWAYS behind on the scheduled appointments scheduled. ALWAYS behind on the scheduled appointments More

by Jdlainhart

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joshua Williams, Sam Lopez, Gene Fenton, Steve Yarno, Cody Schaugaard, Jason Eggertsen, Bodey Hatch

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Dec 30, 2025 -

Lithia Ford Idaho Falls responded

Thank you for taking the time to leave a review. I apologize for the inconvenience you've experienced, as this is not the timely service we aim for. If there's anything we can do for you in the future, please let us know. Until next time, safe travels! - The Lithia Ford Idaho Falls Team

Dec 30, 2025 -

Lithia Ford Idaho Falls responded

December 17, 2025

Dealership Rating

Employee Rating

Sam in maintenance took great care of me and he keep in touch when they worked on my diff's. He did a great job on my 130,000 mile check up. touch when they worked on my diff's. He did a great job on my 130,000 mile check up. More

by nealhanson1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Lopez

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Dec 17, 2025 -

Lithia Ford Idaho Falls responded

Thank you for choosing Lithia Ford Idaho Falls for service! We will be sure to share this fantastic feedback with Sam and the rest of our team. We hope to see you again down the road. Safe travels!

December 02, 2025

Dealership Rating

Employee Rating

The service department treats their customers professionally. They try to understand the problem and if needed, they’ll take a ride with you. The service manager, Andrew is great to work with. H professionally. They try to understand the problem and if needed, they’ll take a ride with you. The service manager, Andrew is great to work with. He cares about your vehicle being fixed to your satisfaction. More

by nrovig

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ron Harding, Sam Lopez

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Dec 03, 2025 -

Lithia Ford Idaho Falls responded

Thank you for sharing your feedback! We are so glad to hear that Andrew and the team were able to give you such a helpful, accommodating experience. We appreciate your business and hope to see you again at Lithia Ford Idaho Falls!

November 18, 2025

Dealership Rating

Employee Rating

Made the whole process super easy, saved me a ton of time and money. Won't go anywhere else. and money. Won't go anywhere else. More

by hunt8

Recommend Dealer

Yes

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Nov 18, 2025 -

Lithia Ford Idaho Falls responded

It is great to know that our team has earned your trust and confidence! We look forward to serving you again down the road here at Lithia Ford Idaho Falls.

November 11, 2025

Dealership Rating

Employee Rating

The Tech Tanner and the Service Advisory Mo were Awesome. They took great care of my truck and it runs perfectly Awesome. They took great care of my truck and it runs perfectly More

by buckskinn

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joshua Williams, Sam Lopez , Maurice Smith

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Nov 12, 2025 -

Lithia Ford Idaho Falls responded

We're happy Tanner and Mo went above and beyond to get you back on the road! Thank you for choosing Lithia Ford Idaho Falls and we hope to see you again down the road.

November 02, 2025

Dealership Rating

Employee Rating

Lithia Ford has great customer service and will take care of you questions concerns and needs in a professional manner. of you questions concerns and needs in a professional manner. More

by jenkins.whitney

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joshua Williams, Sam Lopez, Gene Fenton, Steve Yarno, Cody Schaugaard, Jason Eggertsen, Bodey Hatch

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Nov 04, 2025 -

Lithia Ford Idaho Falls responded

Thank you for choosing Lithia Ford Idaho Falls and sharing your support. See you next time!

October 12, 2025

Dealership Rating

Employee Rating

I have been so impressed with Andrew and how he runs his service department. He took care of me on a very complicated issue with my 2024 F350 Platinum.. these guys are amazing in every way and excel in ama service department. He took care of me on a very complicated issue with my 2024 F350 Platinum.. these guys are amazing in every way and excel in amazing service and communication! More

by josh

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 13, 2025 -

Lithia Ford Idaho Falls responded

Josh, thank you for sharing your outstanding feedback about Andrew and the team at Lithia Ford Idaho Falls! We are so happy to hear that he resolved your vehicle's complicated issue with clear communication. See you next time!

September 23, 2025

Dealership Rating

Employee Rating

Did everything they said they would do in a timely manner and all employees were great and all employees were great More

by oman.scott

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joshua Williams, Sam Lopez, Gene Fenton, Steve Yarno, Cody Schaugaard, Jason Eggertsen, Bodey Hatch

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Sep 23, 2025 -

Lithia Ford Idaho Falls responded

We love to hear it! Thanks for sharing your support and come again soon to Lithia Ford Idaho Falls for another timely, 5-star experience!

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