Andrew Mai

I found a vehicle listed online and called the dealership. I first spoke with a sales manager named Eddie, who was pleasant, helpful, and very complimentary about the car. He described it as “imma dealership. I first spoke with a sales manager named Eddie, who was pleasant, helpful, and very complimentary about the car. He described it as “immaculate” and “pristine,” which gave me confidence and hope that this might be the right fit. Shortly after, I was contacted by Melissa from the sales team, who was also professional and kind. (I wasn’t able to have her as my sales consultant due to having another customer she was working with already) but Up to that point, everything felt promising. That changed once I arrived at the dealership and inspected the vehicle in person. While I understand that a car a few years old in Arizona may naturally have some rock chips, this car had multiple noticeable ones, along with an obvious repaint on the front bumper. The clear coat didn’t match, making it very evident that body work had been done. Calling the car “immaculate” was misleading. It didn’t completely deter me from considering the vehicle, but it was the first red flag. After a test drive that went well, I was ready to move forward with a trade-in. This is where the second red flag appeared. Eddie presented me with a trade-in value that was nearly $5,000 less than what four other local dealerships had already quoted me. When I reviewed the paperwork, I saw that he had entered my car as the lowest trim level, which explained the poor valuation. I pointed this out, but instead of correcting the mistake, he told me there was “no way to pick the correct model” in the system and pushed to stand by the lower value. This came across as either careless or intentionally misleading, and it put me in a worse negative equity position than expected. Even though he had two other documents that had the correct trim level listed. The final red flag came during the discussion of next steps. In my past experiences purchasing vehicles, dealerships have always asked about putting money down to help offset negative equity. Here, that question was never asked. Instead, I was simply asked if I “just wanted to buy the car anyway.” That’s not the kind of respectful, solution-focused conversation I expect — especially when I have excellent credit and a history of purchasing multiple vehicles. My situation was not about poor credit; it was about fair treatment and transparency. In the end, I left without making a deal. I was ready and willing to purchase today if I had been treated fairly and with respect. Instead, the misleading description of the car, the inaccurate trade valuation, and the lack of professionalism in handling my equity concerns cost this dealership a sale. I don’t hold a personal grudge against Eddie but I do feel the team could benefit from coaching on honesty, accuracy, and respect for customers. A dealership that works with integrity can build trust and long-term relationships. Unfortunately, my experience here did the opposite, and I lost confidence in doing business with them. More

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Andrew Mai was great. He went above and beyond to help me get the truck I was interested in. Ian in finance made it quick and easy to finish the deal. He went above and beyond to help me get the truck I was interested in. Ian in finance made it quick and easy to finish the deal. More

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Marvin was so friendly and informative through the whole process. He was wonderful with our kids and made us feel heard and respected. process. He was wonderful with our kids and made us feel heard and respected. More

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Just purchased a Jeep Grand Cherokee Laredo and it was the best experience we have ever had. They all know what it takes to sell you a vehicle. And will bend over backwards to get you there best deal. We the best experience we have ever had. They all know what it takes to sell you a vehicle. And will bend over backwards to get you there best deal. We are very happy with our purchase. We really like our salesman Marvelous Marvin. He made it so easy to make the decision to buy. He was great! Took care to make sure we were happy thru the whole process. Way to go. And the finance office was an easy process of getting it all tied up to drive home with our beautiful new car. Just want to thank everyone involved in helping us do this. Thanks again. More

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I recently leased a vehicle from CDJR, and it was a 5-star +A experience. Andrew Mai is awesome, and he made this the best car-buying experience I have had to date. They had great communication, comple 5-star +A experience. Andrew Mai is awesome, and he made this the best car-buying experience I have had to date. They had great communication, complete transparency, and absolutely wonderful customer service. And they got me in and out super fast so I could start enjoying my new vehicle. I highly recommend giving them a call and asking for Andrew Mai. More

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Went to look at a blue Pacifica and ran into Marvelous Marvin and ended up purchasing the vehicle. Marvin and ended up purchasing the vehicle. More

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I have got my last 3 work trucks with these guys all rams they are like family, and they have treated me like that since day one! I can not say enough good things about the whole crew! they are like family, and they have treated me like that since day one! I can not say enough good things about the whole crew! More

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Marvin Read was my Salesman! Very Courteous, knowledgeable, helpful. Enjoyed working with him. The manager Randy was also nice & helpful. Very Courteous, knowledgeable, helpful. Enjoyed working with him. The manager Randy was also nice & helpful. More

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Andrew Mai very helpful and helped me with the purchase of my car. I would recomend him of my car. I would recomend him More

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Went to courtesy in hopes of getting a car but found a friend along the way. Marvelous Marvin was a treat. He helped so much and just went above and beyond for us. Helped wrangle my toddler even entertain friend along the way. Marvelous Marvin was a treat. He helped so much and just went above and beyond for us. Helped wrangle my toddler even entertained my 13 yr old all the while working on getting us the best deal possible just really the best experience you can have. More

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