Andrew Nelson
Andrew Nelson at Rapids Honda

Andrew Nelson

Service Technician

Rapids Honda

1950 Gateway Dr NW
Coon Rapids, MN 55448

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26 Reviews
not yet
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26 Reviews

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26 Reviews of Andrew Nelson

May 24, 2022

Dealership Rating
Employee Rating

Total waste of time and total rip off. They want to charge 165 plus tax and shop fees for a brake fluid flush, talk about highway robbery. Most other shops including other dealerships are More

by asianpoolshark
Customer Service
Friendliness
Price
Recommend Dealer
No
May 24, 2022

Rapids Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Lance Spah Service Director (952) 207-7800 lsaph@rapidshonda.com

May 20, 2022

Dealership Rating
Employee Rating

Fast and Good services for oil change. Waiting did take long like I thought it would. More

by kelly11mn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Travis Johnson

May 20, 2022

Rapids Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 19, 2022

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Employee Rating

The service department employees are always friendly and helpful. We had a problem earlier this year with the sales team not being completely up front or honest about their pricing, so we took our business More

by konomip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Vang

May 20, 2022

Rapids Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 17, 2022

Dealership Rating
Employee Rating

Efficient, friendly and quality service from the service department can’t remember name of service department agent. More

by judyhunter24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 18, 2022

Rapids Honda responded

Thank you so much, Judy, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service We thank you for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 09, 2022

Dealership Rating
Employee Rating

Good customer service and the sales people a wonderful. A good my oil change and it was perfectly done. And the service at the oil change was perfect More

by aminaib
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Cesar Morules, Chase Hollenbeck, Marlin Haney, Hamdija Mustafic , Kenneth Chan, Travis Johnson, Luke Khilans, Davis Luu, Chris Lyles

May 09, 2022

Rapids Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 01, 2022

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Employee Rating

Issues on my vehicle kept going to service and point it out to technicians and they not fixing the problems. Kept telling me it was normal or deny it issues. If car have problems I'm going to say it does. More

by faqhome
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kenneth Chan

Apr 18, 2022

Rapids Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 31, 2022

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Employee Rating

The service center does not know how to do their job right. They messed up my bottom plate and didn’t even want to help fix it. Customer service there are so unprofessional. Hanging up on customer and b More

by xeevue87
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cesar Morules, Brian Nordstrom, Chase Hollenbeck, Marlin Haney , Travis Johnson, Luke Khilans, Davis Luu, Chris Lyles, Jon Nguyen

Apr 17, 2022

Rapids Honda responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 02, 2022

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Employee Rating

Friendly, courteous, and knowledgeable staff who did the work and finished in less time than I anticipated. Great! More

by bruceroselle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2022

Rapids Honda responded

Bruce, Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Andrew and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 13, 2022

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Employee Rating

I Love my local Honda dealer. They have great prices and I feel I can trust the work they do. I never feel like they are telling me I need work I don’t really need. When something needs work they explain ev More

by thompsonachristin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2022

Rapids Honda responded

Here at Rapids Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 11, 2022

Dealership Rating
Employee Rating

Listen to my concern and changed the battery of my car. Agents are friendly and accommodating. More

by ma.dianagracemaeautida
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2022

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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