Total waste of time and total rip off.
They want to charge 165 plus tax and shop fees for a brake fluid flush, talk about highway robbery. Most other shops including other dealerships are
They want to charge 165 plus tax and shop fees for a brake fluid flush, talk about highway robbery. Most other shops including other dealerships are 100 plus tax and shop supplies at most. They want to charge 50 plus tax for an air filter. You can buy an air filter for less than 20 dollars and install it your self in less than 5 minutes. This place is an absolute joke. Should have listened to all the other reviews about how bad the customer service is and how bad they treat customers.
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by asianpoolshark
Verified Customer
Verified Customer
May 24, 2022 -
Rapids Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Lance Spah
Service Director
(952) 207-7800
lsaph@rapidshonda.com
Fast and Good services for oil change.
Waiting did take long like I thought it would.
Waiting did take long like I thought it would.
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by kelly11mn
Verified Customer
Verified Customer
Other Employees Tagged:
Travis Johnson
May 20, 2022 -
Rapids Honda responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The service department employees are always friendly and
helpful. We had a problem earlier this year with the sales team not being completely up front or honest about their pricing, so we took our business
helpful. We had a problem earlier this year with the sales team not being completely up front or honest about their pricing, so we took our business elsewhere for a new vehicle.
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by konomip
Verified Customer
Verified Customer
May 20, 2022 -
Rapids Honda responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Efficient, friendly and quality service from the service
department can’t remember name of service department agent.
department can’t remember name of service department agent.
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by judyhunter24
Verified Customer
Verified Customer
May 18, 2022 -
Rapids Honda responded
Thank you so much, Judy, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service We thank you for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Good customer service and the sales people a wonderful.
A good my oil change and it was perfectly done. And the service at the oil change was perfect
A good my oil change and it was perfectly done. And the service at the oil change was perfect
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by aminaib
Verified Customer
Verified Customer
May 09, 2022 -
Rapids Honda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Issues on my vehicle kept going to service and point it
out to technicians and they not fixing the problems. Kept telling me it was normal or deny it issues. If car have problems I'm going to say it does.
out to technicians and they not fixing the problems. Kept telling me it was normal or deny it issues. If car have problems I'm going to say it does. I'm not stupid. Just frustrating for me.
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by faqhome
Verified Customer
Verified Customer
Other Employees Tagged:
Kenneth Chan
Apr 18, 2022 -
Rapids Honda responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The service center does not know how to do their job
right. They messed up my bottom plate and didn’t even want to help fix it. Customer service there are so unprofessional. Hanging up on customer and b
right. They messed up my bottom plate and didn’t even want to help fix it. Customer service there are so unprofessional. Hanging up on customer and being transferred around. No one answering the phone.
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by xeevue87
Verified Customer
Verified Customer
Apr 17, 2022 -
Rapids Honda responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Friendly, courteous, and knowledgeable staff who did the
work and finished in less time than I anticipated. Great!
work and finished in less time than I anticipated. Great!
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by bruceroselle
Mar 02, 2022 -
Rapids Honda responded
Bruce, Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Andrew and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I Love my local Honda dealer. They have great prices and
I feel I can trust the work they do. I never feel like they are telling me I need work I don’t really need. When something needs work they explain ev
I feel I can trust the work they do. I never feel like they are telling me I need work I don’t really need. When something needs work they explain everything and give me prices so I can make a good decision.
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by thompsonachristin
Verified Customer
Verified Customer
Feb 14, 2022 -
Rapids Honda responded
Here at Rapids Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Listen to my concern and changed the battery of my car.
Agents are friendly and accommodating.
Agents are friendly and accommodating.
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by ma.dianagracemaeautida
Verified Customer
Verified Customer
Feb 11, 2022 -
Rapids Honda responded
Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com