Andrew Rose

My experience purchasing a 2023 BMW M3 from D & C Motor Company was deeply disappointing due to a significant lack of transparency regarding the vehicle's origin and its implications. I bought the car expe Company was deeply disappointing due to a significant lack of transparency regarding the vehicle's origin and its implications. I bought the car expecting a standard US-spec vehicle with the typical 3-year/36,000-mile factory maintenance plan. However, I later discovered from my local BMW dealership that the car is a Canadian-spec model, rendering the standard US maintenance plan unenforceable for service performed in the United States. This crucial detail was never disclosed to me during the sales process. Had I known, it would have fundamentally changed my purchasing decision. As a direct result, I am now personally responsible for significant upcoming maintenance costs (estimated at over $4,600 for services like oil changes, spark plugs, and brake pads) that would have been covered by the factory plan on a US-spec vehicle. Furthermore, this situation prevents me from extending the factory warranty via BMW's Ultimate Care+ program and will likely make the car more difficult to resell down the road. While the CarFax may have indicated a Canadian origin, simply providing the report without explicitly explaining these critical implications is, in my opinion, a failure of adequate disclosure. Compounding this issue, I have attempted to reach out to D & C Motor Company directly to come to a fair resolution. I contacted their Sales Manager, Finance Manager, and General Manager, but unfortunately, none of my attempts to get a response have been returned. This lack of communication and willingness to address a significant issue is concerning. I believe D & C Motor Company should have been upfront about the 'gray market' status of the vehicle and its direct impact on standard US BMW coverage. This oversight has created unexpected financial burdens and significantly diminished my confidence in the purchase and the dealership's customer service. More

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My purchase at D&C was smooth and easy! These guys are absolute pros and treated me like I was buying the most expensive car in the showroom, which is saying something! In reality, it was t These guys are absolute pros and treated me like I was buying the most expensive car in the showroom, which is saying something! In reality, it was their most moderately priced car, and shipping to another state. They walked me through the process, set everything up, and were very attentive and timely at every step from paperwork to my concerns about the shipping. Trevor S. was super cool and didn't miss a beat. He got me the exact car I had been shopping for, gave me a great price and got it to me 2 states away. D&C was the car purchase of a lifetime. Totally awesome. More

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What initially seemed like a positive car buying experience with Ethan has unfortunately turned into a major disappointment. Less than a week after purchase and only 254 miles driven, my vehicle req experience with Ethan has unfortunately turned into a major disappointment. Less than a week after purchase and only 254 miles driven, my vehicle requires over $7,000 in repairs. When I brought this serious issue to management's attention, I was met with a concerning lack of empathy or willingness to resolve the situation. I regret not thoroughly checking reviews across multiple platforms, particularly Yelp, before making my purchase. The stark difference between the Google and Yelp reviews is telling. Based on my experience, I cannot recommend D&C Motors to other buyers. A car dealership's true character shows not just in the initial sale, but in how they handle issues that arise afterward. In this case, their response to a significant problem so soon after purchase has been deeply disappointing. You lost a great customer and future business. More

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Hayden was a great help to us. Easy, deal and we love our new car Easy, deal and we love our new car More

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The website is up-to-date and gives useful information on the vehicles. The sales team was efficient and attentive without being overly anxious. For what I was looking for they had the best selection in the the vehicles. The sales team was efficient and attentive without being overly anxious. For what I was looking for they had the best selection in the Portland area. I highly recommend this dealership and will use them for our next vehicle purchase. More

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I purchased my dream car from this company on December 7, 2022 (2009 Audi R8 V8). By being an out-of-state buyer they make the process very simple. Max (salesman) was very helpful and answered all of my ques 2022 (2009 Audi R8 V8). By being an out-of-state buyer they make the process very simple. Max (salesman) was very helpful and answered all of my questions More

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Great experience with Colby, my sales associate. Drive my vehicle of choice to the coast, and took my trade in back to Portland. Seamless transaction and great customer service! vehicle of choice to the coast, and took my trade in back to Portland. Seamless transaction and great customer service! More

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