Andrew Vela

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson and that our team was able to help you find your car. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your excellent review! We appreciate your kind words about the outstanding service at Gerald Kia of Matteson. It's our goal to provide top-of-the-line experiences for our customers. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that Pete assisted you effectively and kept you informed throughout your repair process at Gerald Kia of Matteson. We appreciate your kind words and look forward to helping you again in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thanks for your input, Maryann. We do appreciate your patience and apologize for the extended wait that you encountered while visiting Gerald Kia of Matteson for your oil change. We strive to provide excellent customer service, and we're glad that you were pleased with our team that you encountered. Please let us know if there's anything else we can do for you. Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you, Scott, for your fantastic review! We're thrilled to hear that you had a great sales experience and found our service department's customer service to be excellent. We're proud to know that you feel it was worth the drive to visit Gerald Kia of Matteson instead of going to closer dealers. We look forward to welcoming you back anytime! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

tallonj - Thank you for your feedback. It sounds like your experience fell far short of your expecations as well as ours. Miscommunication does occur at times but we take misleading information very serious. If you could contact me directly with more detailed information I would love to be able to address these issues with the most direct and impactful response necessary to prevent it from happening in the future. I would also ask that you give us the opportunity to fill up your vehicle with gas and clean it to your satisfaction. Thank you very much once again for taking the time to allow us to hear and understand our shortcomings as well as attempt to correct them Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

Gerald Kia of Matteson responded

Thank you for your kind words, Edward! We're glad to hear that you had a positive experience at Gerald Kia of Matteson and appreciated our employees and environment. If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Gerald Kia of Matteson and that our team members, Aaron and Mary, made a great impression. We take pride in our clean facilities and friendly staff. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a smooth car buying experience with Andrew and Aaron at Gerald Kia of Matteson. It's great to know that Aaron's follow-up has made a positive impact. We truly appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you! We're thrilled to hear about your fantastic experience at Gerald Kia of Matteson. It's great to know that Andrew, Josh, and Shawn were able to assist you throughout the process of buying your car and financing it. We truly appreciate your kind words and hope to see you again for your next visit! Sincerely, The Team at Gerald Kia of Matteson