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Andrew Vela
Andrew Vela at Gerald Kia of Matteson
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Andrew Vela

Finance Manager

Gerald Kia of Matteson

5501 Miller Cir Dr
Matteson, IL 60443

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4.5
50 Reviews
4.5

50 Reviews

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50 Reviews of Andrew Vela

May 15, 2025

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Employee Rating

Everyone has good customer service all my needs and concerns were answered thank you so much More

by loyalpresley2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey

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May 14, 2025

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I just bought the car- I need some work to be done- I don’t know how to rate them- but the salesman I bought the car from was very nice- this is my second car I have bought from this dealership- the firs More

by iavanicholas
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Orlando

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May 13, 2025

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Employee Rating

Justin was rude disrespectful unprofessional, and didn’t show any concern with my issues to me. I felt like he brushed it off and didn’t give me the help that I needed. More

by lavontakhearon11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey

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May 13, 2025

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Employee Rating

Absolutely amazing work super quick and reliable I will be bring them my vehicle more often More

by johnnybotonakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey

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May 09, 2025

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Employee Rating

Had a great experience. Was able to work with some great people to get my car! More

by kylasmetana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey , Josh Breen

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May 10, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson and that our team was able to help you find your car. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 03, 2025

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Employee Rating

Very professional and courteous the service was outstanding and rated top of the line and can't be matched More

by MUTTLEYJACKSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey

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May 09, 2025

Gerald Kia of Matteson responded

Thank you for your excellent review! We appreciate your kind words about the outstanding service at Gerald Kia of Matteson. It's our goal to provide top-of-the-line experiences for our customers. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 03, 2025

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Employee Rating

Pete was truly amazing. He kept me informed and made sure I understood what was going on with my repair. More

by RICHARDASHMON52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Shamir Turner, Matthew Bucey

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May 09, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that Pete assisted you effectively and kept you informed throughout your repair process at Gerald Kia of Matteson. We appreciate your kind words and look forward to helping you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 01, 2025

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Employee Rating

It took 3 hours for an oil change. ..but I made a new friend...and the employees were great! More

by MARYANNSALVADOR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shamir Turner, Matthew Bucey

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May 05, 2025

Gerald Kia of Matteson responded

Thanks for your input, Maryann. We do appreciate your patience and apologize for the extended wait that you encountered while visiting Gerald Kia of Matteson for your oil change. We strive to provide excellent customer service, and we're glad that you were pleased with our team that you encountered. Please let us know if there's anything else we can do for you. Sincerely, The Team at Gerald Kia of Matteson

April 26, 2025

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Employee Rating

Fantastic sales experience and excellent service department customer service. Spokennoise very glad I didn't go 21 of the dealers that are actually closer to my home, well worth the drive! More

by scottjohnston1984
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey

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Apr 27, 2025

Gerald Kia of Matteson responded

Thank you, Scott, for your fantastic review! We're thrilled to hear that you had a great sales experience and found our service department's customer service to be excellent. We're proud to know that you feel it was worth the drive to visit Gerald Kia of Matteson instead of going to closer dealers. We look forward to welcoming you back anytime! Sincerely, The Team at Gerald Kia of Matteson

April 25, 2025

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Employee Rating

Deceitful, unorganized, and the vehicle had to come from another dealer, they told me it would be flat bedded, is was driven and had the porter spilled coffee in the drink holder, and mud on the door jam. E More

by tallonj
Recommend Dealer
No

Other Employees Tagged: Andrew Vela

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Apr 25, 2025

Gerald Kia of Matteson responded

tallonj - Thank you for your feedback. It sounds like your experience fell far short of your expecations as well as ours. Miscommunication does occur at times but we take misleading information very serious. If you could contact me directly with more detailed information I would love to be able to address these issues with the most direct and impactful response necessary to prevent it from happening in the future. I would also ask that you give us the opportunity to fill up your vehicle with gas and clean it to your satisfaction. Thank you very much once again for taking the time to allow us to hear and understand our shortcomings as well as attempt to correct them Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

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