Angel Ascencio

My experience with Toyota of Hollywood has been extremely frustrating and unprofessional, particularly with their Finance Department and post-sale customer service. At the time of purchase, I was sold an frustrating and unprofessional, particularly with their Finance Department and post-sale customer service. At the time of purchase, I was sold an extended warranty. Approximately 8 months later, after selling the vehicle, I requested cancellation of that warranty. I personally provided all required documentation, including official proof that the auto loan was fully paid off. I was clearly informed that the refund would be processed and mailed to me within 3 months. It has now been over 4 months, and I still have not received the refund check. During this time: • I visited the dealership 3–4 times in person • Each visit required waiting over an hour just to speak with someone • Managers and finance representatives do not respond to messages or follow-ups • I received no clear timeline, no confirmation, and no resolution • Each visit resulted in excuses rather than action This is not a minor delay — this is a complete failure to handle a legitimate financial obligation. Once the sale was completed, the level of service dropped significantly, and my issue has been repeatedly ignored. I expected far better from a Toyota dealership. This experience has seriously damaged my trust in Toyota of Hollywood, and I would strongly caution potential buyers to be aware of how post-sale issues and warranty cancellations are handled here. I am still waiting for a refund that should have been issued months ago. More

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