Angel Oquendo
Angel Oquendo at Grinwald Ford

Angel Oquendo

Service Advisor

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.6
26 Reviews
4.6

26 Reviews

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26 Reviews of Angel Oquendo

August 18, 2025

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Employee Rating

Went in for 7500 mile check up/oil change. Also have a concern with brake vibration when braking hard at hwy speeds (65 mph +). Angelo experienced the issue and set me up for a diagnostic appt More

by Ren
Recommend Dealer
Yes

Other Employees Tagged: Angel Oquendo

Aug 19, 2025

Grinwald Ford responded

Hi Ren~ Thank you for taking the time to leave us a review! Glad Angel was able to experience the issue and get you scheduled properly with our master mechanic so we can get this diagnosed for you. Appreciate your business! 😀

August 04, 2025

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Great people, great service! I know I can depend on them to do a thorough job. More

by bloggans
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Nina Joeckel

Aug 04, 2025

Grinwald Ford responded

Hi Bob~ We greatly appreciate your loyalty to Grinwald Ford, and thank you for sharing your experience!

July 25, 2025

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Have purchased vehicles from the Grinwald establishment dating back to the late 1980s. I have full trust that I will receive the best deal and service work at their dealership. Great place, great staff thr More

by RBERLISK
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

July 21, 2025

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Service writer was excellent to deal with, not pushy like many others I've dealt with in the past More

by michaelgwestphal
Recommend Dealer
Yes
Jul 23, 2025

Grinwald Ford responded

Hi Michael! Thank you for sharing your experience with us! Our Service Team works to provide the best customer service there is to offer. See you next time. 😀

July 18, 2025

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Great service knowledgeable staff. Always willing to do their best to accommodate my schedule and checking for recalls and updates needed. More

by gdishneau
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel

Jul 18, 2025

Grinwald Ford responded

Hi Gail~ Thank you so much for your recommendations! Our staff of professionals is very dedicated to our customers and always provide the best service possible. We really appreciate your business! See you again soon! 😀

July 13, 2025

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They get us in when we call seems like good work if we have a question they help us More

by MDQUINN
Service Price Transparency
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Recommend Dealer
Yes
Jul 18, 2025

Grinwald Ford responded

Good Afternoon! Thank you for taking the time to leave us a review highlighting our Service Teams! We are glad we could accommodate you, and we are always here if you need anything. 😊

June 23, 2025

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Everyone there has always been very pleasant and helpful to me. I would recommend you to anyone More

by babsgmax6
Service Price Transparency
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Recommend Dealer
Yes
Jun 25, 2025

Grinwald Ford responded

Hello~ Thanks so much for taking the time and leaving us a 5 star review! Our team of professionals is dedicated to providing the best customer service possible. We appreciate your business! 😊

June 10, 2025

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Employee Rating

They knew of warranty work that needed to be done and should have informed me updates weren't available at this time. Was waste of my time and there's communication needs to be better. Everyone was nice More

by jsuber0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ralph Schmidt

Jun 19, 2025

Grinwald Ford responded

I am so sorry to hear you were not happy with your experience here. I did follow up on the recalls you had outstanding. One of the three recalls required us to have your vehicle here in the shop before we could tell if futher action needed to be taken. I don't know if that was fully communicated to you when you were here. If not, I am really sorry about that! Thank you for servicing here and if you have further questions feel free to reach out to me directly.- Chelsea 920-261-1800

June 03, 2025

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Employee Rating

Mr. Schmidt knows what he’s talking about when you talk to him about cars. He’s always got an answer to my questions and if he can’t pull the knowledge off the top of his head. He’s always willing to look More

by Silver
Service Price Transparency
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Recommend Dealer
Yes
Jun 04, 2025

Grinwald Ford responded

Hi~ Thank you for taking the time to leave this wonderful review highlighting our Quick Lane Manager, Ralph Schmidt! We are thrilled you enjoy your experiences with Ralph. He is a wealth of knowledge and we are lucky to have him at Grinwald Ford! We appreciate your business! 😀

May 23, 2025

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Employee Rating

Super friendly customer service. They took care of my cars recall and had a clean loaner truck waiting for us. More

by Cloontjer44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel

Jun 02, 2025

Grinwald Ford responded

Hi Curtis~ Thank you so much for leaving us a 5 star review! Appreciate your business. Hope to see you again!😀

1

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