Anthony Capanelli

When I purchased a new pre-owned vehicle from there, the sales person I dealt with was all nice & convincing about repurchasing a another car because I encountered an unfortunate situation with my previous sales person I dealt with was all nice & convincing about repurchasing a another car because I encountered an unfortunate situation with my previous vehicle that I purchased from them 5 years ago & there was some kind of misunderstanding about my warranty on my vehicle & they told me I was going to have to pay out of pocket over $10, 000 to fix which required a whole new engine according to the woman that is in charge of the mechanical part. My vehicle sat there for over a week without it being checked. I got a phone call from one of the workers that my vehicle would be done by the end of the week which was a Friday. I show up that Saturday to pick it up with the impression it would be fixed , only to be told they were still in the process of diagnosing my vehicle. I’m a working mom & not only have I been without a vehicle for 1 week. I never was offered a rental from them to help me get around. Instead I had to figure things out on my own. I thought that was very unprofessional of them inot thinking of the well being of their customer while the vehicle was being worked on. Although my vehicle was still in great condition and running it only have a shaking problem which I’m no mechanic so I can’t verify that it’s the truth. After all was said & done about my warranty even though my contract stated other wise. It all came down to me repurchasing another vehicle from them with an extended warranty. Before I finalized my decision I asked the sales person at the time which was Cory which by the way was the same person who helped me the first time five years ago. I asked home about the windshield being cracked. He said the would replace it which they did. I also asked about one of the passenger seat which was damaged along with a few scratches on the vehicle he said they would take care of it. After I purchased the vehicle everything is fine & the only things left was just the minor things that needed to be fixed. I would be given a day to come in to get the issue resolved & then it’ll be a problem where no one knows about my recent concerns regarding the vehicle. I then bring the vehicle back to get the issue fixed which I was advised by Cory to bring it in on a Friday. I did just that which was around 10 am & no one knows what I was there for nor they were told about the service that needed to be done. I then deal with another guy named Mike which he wasn’t aware of the situation so he gave me another day to come in because the service that was needed on the car could not be done on that day due to the rain. so he told me to bring it back another day to get the issues fixed. I then come in he totally tells me he doesn’t remember & another guy that was there at the time of the purchase named Anthony recognized me then asked me what was the issue & I showed him all of what needed to be fixed on the vehicle then gave me another date to come in another day. I came in on that day & he also forgot he had to get me a rental & said he couldn’t I got frustrated’ then he said oh yea I did say I can get you a vehicle for the couple of hours of the car getting worked on. It took a long time but he did come through. I left the vehicle that morning then I received a call from him later on that afternoon that the vehicle would be ready by 5:30. I said ok I’ll see you then. He then replied that he would not be there because he was leaving at 5pm. I told ok fine. I get there a little around 6 just to give them time if needed & the windshield was fixed but there was so much debris from the work they’ve done & when I handed them my vehicle it was very cleaned & just came from a car wash. My driver seat mat had boot foot prints on them. The passenger seat that was damaged was not fixed properly & was such a mess in the back of the seat & the scratches they said they would buff out & fixed was not done. So at that point I was very disappointed. There’s no more space for my grievance. More

by leilalopes5 Verified Customer Verified Customer

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Very fair and helpful the used car department went above and beyond to make me happy I will definitely be returning and beyond to make me happy I will definitely be returning More

by ark7240 Verified Customer Verified Customer

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From walking in to finally getting my new vehicle everyone was very helpful and treated me with respect everyone was very helpful and treated me with respect More

by azeiss72 Verified Customer Verified Customer

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Was looking for a specific vehicle, met a very nice salesperson, showed me the vehicle, and just like that, I was driving it home the next day! Great bunch of folks there! salesperson, showed me the vehicle, and just like that, I was driving it home the next day! Great bunch of folks there! More

by CALTA63 Verified Customer Verified Customer

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Our salesman Ray was very knowledgeable and professional. He made us feel like we were buying from a family member. He made sure that we were taken care of and satisfied every step of the way. This purchase He made us feel like we were buying from a family member. He made sure that we were taken care of and satisfied every step of the way. This purchase was our first experience at this dealership and it won’t be our last. More

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Nick, John, Giuseppe, Tom, Raji, Cathie. There is no better team on Long Island. From start to finish, process was simple, transparent, and easy. Very stress free. The process and team were There is no better team on Long Island. From start to finish, process was simple, transparent, and easy. Very stress free. The process and team were so good, that after picking up my car on Friday evening, I went back with the wife the following Friday to pick up hers as well! DO NOT waste your time going anywhere else! Thanks again for my Jeep Grand Cherokee 4xe Trailhawk and my wife’s Jeep Grand Cherokee 4xe Summit Reserve! More

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I wish I could give Alise Bitic more than 5 stars as she certainly deserves more than five stars. From the moment I met her she made me feel as if we had known each other for many years. I was treated like certainly deserves more than five stars. From the moment I met her she made me feel as if we had known each other for many years. I was treated like family. She is truly and exemplary role model of what a true sales person should be. She definitely has a passion for her profession. She is a dynamo of a sales rep period! She located the vehicle that I was interested in which was a 2022 Ram 1500. Went for a test drive and the rest was history. Prior to coming to Security Dodge I've researched and reviewed many dealerships and the most common negative thing I found with many of them was communication. From when I first set foot in the dealership to the final day that she delivered my vehicle communication never stopped. Even the day after the sale, Alise followed through to ensure a high level of quality was met for my purchase. For me that's one of the most important aspect of retaining a loyal customer. It's not only the sale but after the sale that is equally important! From beginning to end it was a flawless purchasing experience. Everything I was told that would happen was exactly the way this transaction was carried out, nothing hidden. Never have I've experienced this form of transparency with other dealerships that I've purchased from. Alise & Security Dodge you've found a new loyal customer and I will be sure to mention you to my family and friends! Thank you so much for a wonderful purchasing experience. More

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Very professional, had the Ram 1500 all cleaned up, polished and ready for me to road test. I passed at least 3 Dodge Ram dealerships to go to Security. I did this because this dealership had the most polished and ready for me to road test. I passed at least 3 Dodge Ram dealerships to go to Security. I did this because this dealership had the most preowned low mileage Rams in stock. I’ve had my truck for a month, and I’m loving it. More

by LAXDAD9599 Verified Customer Verified Customer

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Everyone in security dodge are very nice and very helpful. They make it happen. Blake and Raja you guys are the best . Thank you.. helpful. They make it happen. Blake and Raja you guys are the best . Thank you.. More

by rodriguezjjj3 Verified Customer Verified Customer

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Alise was awesome! She has so much energy and puts it all into getting a great deal across the finish line. She stays on top of the details. I look forward to working w She has so much energy and puts it all into getting a great deal across the finish line. She stays on top of the details. I look forward to working with her again to buy my next Jeep! More

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