Anthony Henderson

Anthony was awesome! Very personable and easy to deal with! Super clean place nice atmosphere. Very personable and easy to deal with! Super clean place nice atmosphere. More

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I bought a 2011 jeep wrangler from valor a month ago. They made the buying process smooth and told me the jeep was in good condition for its age and did not have mechanical issues. I did receive a warran They made the buying process smooth and told me the jeep was in good condition for its age and did not have mechanical issues. I did receive a warranty for 1,000 miles or one month whatever came first. I’m a traveling healthcare worker so the miles came first by the time I was able to get it in to a mechanic I was 100 miles over the warranty. They sold me a vehicle that was not safe to drive as is. The jeep was starting to have a burning smell when I took it to my mechanic and he informed me that it was profusely pouring out transmission fluid, the tie rods are completely worn as well as my steering being loose and a minor safety concern. I bought it with the windshield cracked which I was told the service department would call me to schedule a replacement for free. They did reach out and schedule an appointment however they did have to reschedule a few times and then I had to reschedule twice because of work conflicts. I had an appointment schedule for Jan 31st I called to reschedule for Monday and the service department told me that I would be charged for the windshield if I were to reschedule the appointment. I was able to get the jeep to the dealership for the 9am appointment time and I checked in with the service department who asked me what quote I received for the windshield and I explained that I was not supposed to be charged for this service. The service department did not have that paperwork on file and I had to dig through my copies to find the paperwork to prove I was not financially responsible for the service. Thankfully I had the paperwork with me but I’m very disappointed I was expected to prove what was promised by them. I left the dealership and received a call from them around noon to inform me the windshield repair company was not going to show up and that I needed to come pick up my Jeep and reschedule the appointment. I rescheduled the appointment for Monday like I asked for originally. This was a major inconvenience since I had to get a ride to the dealership twice and now will have to do that again come Monday. As I was leaving the dealership about 10 minutes into my drive my check engine light came on and the Jeep was shaking and sputtering with a awful ticking sound which left me and my daughter in quite the predicament. So I made another trip to my mechanic to see what the issue was and now the jeep has a misfire which leaves me worried about driving it. So now I have a list of issues that needs to be fixed. I did inform the dealership of the transmission leak and the tie rods. The salesmen let me know they would not repair it unless I paid for it since I was over the warranty miles. Which I do understand however the misrepresentation of the vehicle quality is very upsetting to me. I live on unmaintained roads and have a small farm I truly needed a vehicle that could withstand the driving that I do which left me in a position to get a truck or something with 4wheel drive which is why I chose the jeep. I really do like the jeep so at the end of the day I would’ve chose it again. With that being said they claim that they do full inspections of used vehicles before they sell them and there is absolutely no way they did not know about the tie rods or the transmission leak as it leaks profusely and coats the ground in fluid. I do appreciate the effort it took them to get me into a vehicle I actually liked and took in my trade even though it was in rough condition. However I feel that doesn’t excuse misrepresenting the quality of the vehicle. More

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They were polite but they could not or would not help me with a loan. with a loan. More

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Very Helpfull Staff was very helpful with finding a car as well as finding it within my budget. Very nice and polite! Would definitely recommend to a friend! Staff was very helpful with finding a car as well as finding it within my budget. Very nice and polite! Would definitely recommend to a friend! More

by niknewhauser1 Verified Customer Verified Customer

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Well done by Anthony. Anthony did a good job for us. He was very helpful explaining all the options on the vehicle we purchased. We would definitely return to him. Anthony did a good job for us. He was very helpful explaining all the options on the vehicle we purchased. We would definitely return to him. More

by gueswelle Verified Customer Verified Customer

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Helpful service I was greeted when I got there, immediately showed the cars in person thoroughly. Great selection of cars to choose from, good quality used cars and n I was greeted when I got there, immediately showed the cars in person thoroughly. Great selection of cars to choose from, good quality used cars and new More

by Elena Verified Customer Verified Customer

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Professional staff & a beautiful well kept dealership! I had a great time at Dick Edward. They worked w/ my late schedule & needing a car at that moment w/o any fuss. Everything done in a timely manner; hi I had a great time at Dick Edward. They worked w/ my late schedule & needing a car at that moment w/o any fuss. Everything done in a timely manner; highly recommend to co-workers/friends. More

by MJMANNY22 Verified Customer Verified Customer

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Betty’s Happy with Dick Edwards Auto Plaza Tony Henderson gave such excellent customer service while purchasing my new 2019 Nautilus. I would definitely buy another car from him! Great service Tony Henderson gave such excellent customer service while purchasing my new 2019 Nautilus. I would definitely buy another car from him! Great service Tony Henderson!! More

by BETTYANNSPENCER0 Verified Customer Verified Customer

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Great Customer Service Tony was great to work with. He listened to what I needed and catered to that. He didn't try to sell me something I didn't need which I greatly apprec Tony was great to work with. He listened to what I needed and catered to that. He didn't try to sell me something I didn't need which I greatly appreciated. The team made this car buying experience great. I would definitely go back. More

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Great staff! Great experience! My car finally hit the end of its life so we walked over from the service side to the sales side. Tony greeted us right away and talked with us about My car finally hit the end of its life so we walked over from the service side to the sales side. Tony greeted us right away and talked with us about what we were looking for. He was extremely helpful as we looked at the various jeeps and took us for a test drive. Since it was all so unexpected we took some time to think over our options and even look at other dealerships. Throughout that time Tony kept in touch with us, to check in and see how he could be helpful (not in a high pressure salesman type of way, but sincerely caring). After a few weeks we were ready to make our decision and purchase our Jeep. Jerry, Krystal, Tanice and Tony were fantastic! They were transparent, straightforward and generous with their negotiations. We drove off with our new Jeep that same afternoon! Thank you for your top notch service! We also had the pleasure of talking with Dick Edwards, himself, who was very pleasant and personable. It is an honor to support a local business while being able to leave with the exact car we were looking for! Thank you for an awesome experience! More

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