
Anthony Rosen
Service Department Assistant Manager
Shawnee Mission Ford
11501 Shawnee Mission Parkway
Shawnee, KS 66203
30 Reviews
Write a Review30 Reviews of Anthony Rosen
August 19, 2025
I'll never do business with Shawnee Mission Ford Service Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the followin Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the following Tuesday. Unacceptable way to do business. They did not offer anything to make up for the delay, not even a valid excuse or apology. The same thing happened before when I brought my truck in for brakes back in February 2024, with the same four day delay. I should have learned my lesson then. Terrible. More
August 15, 2025
Called the dealer about one of the many recalls Ford has. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. More
February 23, 2025
Lack of communication around appointment timing and when the work was completed. I scheduled an appointment for an oil change at 10 and was told it would take 4 hours. the work was completed. I scheduled an appointment for an oil change at 10 and was told it would take 4 hours. More
November 14, 2024
Yesterday’s Service Experience was excellent and am Happy with the value.What I paid for what I got. The service advisor David was excellent to work with. My truck’s total cost of ownership has been excellen with the value.What I paid for what I got. The service advisor David was excellent to work with. My truck’s total cost of ownership has been excellent. More
Other Employees Tagged: David McDonald
October 26, 2024
Extremely helpful and courteous to me and my whole family at every step, even though we made them stay extra late and told them our whole life story. OB and Tony we're amazing! at every step, even though we made them stay extra late and told them our whole life story. OB and Tony we're amazing! More
Other Employees Tagged: David MacDonald, Shane Varner, Will Enyard, Josh Cook , OB & Tony
October 06, 2024
Shawnee Mission Ford provided pickup and delivery service for me. I was very happy with the experience. All staff I talked with were great . I will be using this service next week. for me. I was very happy with the experience. All staff I talked with were great . I will be using this service next week. More
Other Employees Tagged: Marcus and Brook
August 09, 2024
My car was ready same day in the afternoon Even though there was multiple major Items to be done though there was multiple major Items to be done More
Other Employees Tagged: David MacDonald, Shane Varner, Will Enyard , Derby Miller
