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Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
38 Reviews
4.4

38 Reviews

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38 Reviews of Antonio Holmes

May 23, 2025

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Employee Rating

Appointment was at 8, my advisor showed up at 9. And it took over 2 hours for a tire rotation. Not a good experience at all. I would recommend your services, but I would be totally honest about my g More

by A.D.
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Workmanship
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Recommend Dealer
Yes
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May 23, 2025

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 07, 2025

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Employee Rating

Outstanding, thank you for great service. I will be back! Staff is wonderful and informative More

by Justin Auchter
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez, John Pena, Edwin Aguilar, Harveen Toor, Robby Deveer, Sergio Leyva

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May 07, 2025

Norm Reeves Toyota Dallas responded

Hi Justin, we're happy to hear that at Norm Reeves Toyota Dallas! We appreciate your recommendation and see you again! Safe travels!

May 06, 2025

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Antonio Holmes is a great service manager. He described what was going to happen and went over the final costs with me. More

by Pete
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Recommend Dealer
Yes
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May 06, 2025

Norm Reeves Toyota Dallas responded

Pete, we're delighted to hear that Antonio provided such clear and helpful service at Norm Reeves Toyota Dallas. Thank you for sharing your experience with us!

May 05, 2025

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The only reason I continue to take my vehicle to this location is because of Antonio’s dedicated service More

by Brianagardner
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 06, 2025

Norm Reeves Toyota Dallas responded

Hi Briana! We're glad to hear that Antonio's dedicated service keeps you coming back to Norm Reeves Toyota Dallas. We appreciate your loyalty and look forward to serving you again!

May 02, 2025

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It’s a great place to do business with. I’m glad I bought my vehicle there. More

by JOHNHBRIGGS
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Recommend Dealer
Yes
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May 02, 2025

Norm Reeves Toyota Dallas responded

John, thank you for trusting the Norm Reeves Toyota Dallas team with your automotive needs! We're grateful for your support and look forward to seeing you at your next visit!

April 28, 2025

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Calm, collected and professional He provided advice on the services and is a pleasure to be around More

by MS_GRANTK
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Apr 28, 2025

Norm Reeves Toyota Dallas responded

Hi Grantk, we’re glad you had a great experience and appreciate your kind words at Norm Reeves Toyota Dallas. We look forward to serving you again! Safe travels!

April 28, 2025

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I waited almost 5 hours in a Total of twi visit for an oil change and one tire change. Antonio did a great job. Jessica not so well. More

by texas2080@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica

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Apr 28, 2025

Norm Reeves Toyota Dallas responded

I'm sorry to hear that you visit with us was not satisfactory. We strive to provide an exceptional experience to all of our customers and I'm sorry we fell short this time. Thank you for sharing your feedback with us. If you would like to discuss this further, please feel free to reach out to me directly. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 02, 2025

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I’m never coming here again after three years of patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee an More

by trattingly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, Harveen Toor

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Apr 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for the review. We're sorry to hear that your experiences with our team have not met expectations. Your feedback is important, and we'll address these concerns to improve our service moving forward. We appreciate your long-term patronage and hope we can regain your trust in the future. Respectfully, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 31, 2025

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Employee Rating

It took longer than I expected to complete the repairs but the air conditioner is apparently doing its job as expected and that's a great thing! More

by m.hazziez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2025

Norm Reeves Toyota Dallas responded

Thanks for your patience and understanding! We're glad to hear that the air conditioner is working well now. We appreciate you choosing Norm Reeves Toyota Dallas for your repair!

March 30, 2025

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Very efficient and knowledgeable about the care of my car in a timely manner thank you More

by nellbbrownn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2025

Norm Reeves Toyota Dallas responded

Thank you for the wonderful feedback! We appreciate you trusting the Norm Reeves Toyota Dallas team with your vehicle and look forward to serving you again next time!

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