Ariel Aronowicz

I waited a long time to write this review about Brickell Chrysler Dodge Jeep & Ram, hoping these issues would be resolved. Unfortunately, this has been the worst car-buying experience I’ve ever had—and it i Chrysler Dodge Jeep & Ram, hoping these issues would be resolved. Unfortunately, this has been the worst car-buying experience I’ve ever had—and it is still ongoing. From the beginning, the process was plagued with misinformation. The original salesman repeatedly provided inaccurate details about both the vehicle and my trade-in, which ultimately required us to switch salesmen due to the false information. Because this was an out-of-state purchase, we hired a transportation carrier to pick up the vehicle. On the morning of pickup, the dealership canceled with the carrier, claiming no payment had been received—despite payment having been completed and documented. As a result, we were charged a cancellation and rescheduling fee. The sales representative confirmed (with documentation) that the dealership would reimburse this cost. That refund was never issued. I was later told directly by the salesman that a check had been mailed—another false statement. When the vehicle finally arrived, it was in non-working condition. The car would not turn on, and all fuses were broken. This was a 2025 vehicle with only 50 miles on it. The dealership refused to take any accountability, and the vehicle had to be towed to the nearest dealership for service. Now, over two months later, we still have not received our registration or permanent plates. Temporary plates were issued, but once they expired, no one from the dealership would respond or return calls to issue updated ones. As a result, we have been unable to legally drive our vehicle for days. I have extensive documentation, including call logs, emails, and confirmations, all showing repeated attempts to contact the dealership with zero response. This entire experience has been an absolute nightmare—from dishonesty and poor communication to a complete lack of accountability. I strongly urge anyone considering this dealership to do their due diligence and take their business elsewhere. More

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Anthony and his team are very professional, helpful and kind. They go far away to make you feel happy in this place. They have good deals and work with you according to your needs. Thank you!! kind. They go far away to make you feel happy in this place. They have good deals and work with you according to your needs. Thank you!! More

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Terrible buying experience as most dealers they lie to make you purchase the vehicle; then all promises are broken. I recently purchase a used BMW X1, and after two days of driving the car my son realized make you purchase the vehicle; then all promises are broken. I recently purchase a used BMW X1, and after two days of driving the car my son realized something was wrong with the brakes. Well, happened that the brakes went bad on the car and after calling the service department at the dealer in order to claim a supposed extended warranty on the car the service department just stated that it did not have appointments available at the time and for me to call next week to see if the could accommodate us. Since; it was a safety issue I took the car to a local shop and fixed the break system. I did save the bill as to place the claim at the dealer trough the warranty. Long story short my husband went to the dealer and they just made fun of him for being so naive as to believe in the word of a used car salesman. The told him that the warranty activates 30 days after the purchase and that it was not active yet. Moral of the story don’t buy any car from this dealer new or used. Simply terrible customer service. More

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The facility is very clean and organized every one is very friendly and knowledgeable of the product they represent very friendly and knowledgeable of the product they represent More

by WCRUZ19 Verified Customer Verified Customer

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Truly amazing experience with Rojuel. Juan Benitez and Giovannibwere great with us from start to finish. Juan Benitez and Giovannibwere great with us from start to finish. More

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Muy buen trabajo exelentes professionales y sobre todo muy contenta con mi jeep gladiador 2025 muy contenta con mi jeep gladiador 2025 More

by YALENNISHM Verified Customer Verified Customer

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Great service overall and quality delivering what I was looking for. We were able to reach a good deal looking for. We were able to reach a good deal More

by gio.scheleder Verified Customer Verified Customer

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Great service and atmosphere. They have an amazing team would highly recommend anyone looking for a car or truck to go and see them They have an amazing team would highly recommend anyone looking for a car or truck to go and see them More

by cferro.culinarycreations Verified Customer Verified Customer

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Services provided by Juan Orona and Ariel was excellent. Felt comfortable and well served. I was able to check many options that I didn’t initially have on mind. Felt comfortable and well served. I was able to check many options that I didn’t initially have on mind. More

by NADJHAA Verified Customer Verified Customer

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Clean, modern. Fairly straightforward purchase experience. Most people are civil and professional. Only one became quite rude when I pushed back on a particular pol Fairly straightforward purchase experience. Most people are civil and professional. Only one became quite rude when I pushed back on a particular policy. No excuse for uncivility. Everyone else was polite, helpful and did their best to streamline the process. On that basis I would recommend them. More

by DIESEL10.DRIVER Verified Customer Verified Customer

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