Ashley Hornung
Ashley Hornung at Germain Lexus of Easton

Ashley Hornung

Service Advisor

Germain Lexus of Easton

4130 Morse Crossing
Columbus, OH 43219

4.5
59 Reviews
4.5

59 Reviews

Write a Review

Dealership Experience

1 yr, 2 mos

Industry Experience

11 yrs, 4 mos

Specialties & Trainings

Senior certified

59 Reviews of Ashley Hornung

November 13, 2025

Dealership Rating
Employee Rating

Overall it was pleasurable experience, and my technician kevin was really great to work with. More

by TheYoungLion345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Daniels, Jorden Ford

Nov 13, 2025

Germain Lexus of Easton responded

We appreciate the fantastic review of Germain Lexus of Easton! We'll be sure your kudos reach Kevin.

November 12, 2025

Dealership Rating
Employee Rating

I had an excellent experience at Germain Lexus of Easton, thanks to Ashley Hornung, the Service Center Advisor. From start to finish, Ashley provided outstanding customer service—professional, attentive, and More

by BSTACY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2025

Germain Lexus of Easton responded

Thank you for your kind words! We’re glad to hear Ashley made your experience at Germain Lexus of Easton a great one. We look forward to serving you again!

October 31, 2025

Dealership Rating
Employee Rating

Thoughtful, efficient Service Dept, and a nicely lit environment (soft, not hospital lights blinding) with everything you might need for a comfortable 90 minute wait. It was also nice to have a loaner c More

by TLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I didn't see who worked on it in the back, but kudos to them too

Oct 31, 2025

Germain Lexus of Easton responded

Thank you for sharing your wonderful feedback. We’re happy to hear that you enjoyed your experience and we look forward to seeing you again at Germain Lexus of Easton!

October 30, 2025

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Ashley was attentive and informative and found time to help her clients during a busy day More

by DONNELLYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terri Layman, Jeff Hathcock

Oct 31, 2025

Germain Lexus of Easton responded

We are grateful to have earned your business, Donnellys. Thanks for taking the time to leave us a review! - The Germain Lexus of Easton Team

October 22, 2025

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Employee Rating

The dealership offers exceptional service. I took my car in for servicing and everyone was very attentive and helpful. Ashley is a great service manager and always ensures that I’m completel More

by master.mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes

Oct 23, 2025

Germain Lexus of Easton responded

We are thrilled that you are satisfied with our service team and will pass along your feedback to Ashley! Thank you for choosing Germain Lexus of Easton. See you next time!

October 21, 2025

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Employee Rating

Outstanding customer service. They will understand my car history, provide recommendations without being pushy, and provide clarity during the appointment More

by HARRISLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Germain Lexus of Easton responded

Thank you for your feedback! We are thrilled to hear that you had a comfortable and clear experience. We hope to assist you at Germain Lexus of Easton again!

October 18, 2025

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Employee Rating

This dealer didn't communicate what brand of oil was being used on my vehicle until after the service was completed. More

by Easttoedenexpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2025

Germain Lexus of Easton responded

I appreciate your feedback. We aim for full transparency during our services, and it's clear we fell short in communicating the details beforehand. If you have any further concerns or questions about the service provided, please don't hesitate to reach out directly. Thank you, Grant Garrison - Service Manager - (614) 383-4177

October 13, 2025

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Fast and friendly service. Love the atmosphere and waiting room that is comfortable and offers drinks. More

by SRLEGG67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Daniels

Oct 15, 2025

Germain Lexus of Easton responded

We’re glad to hear you felt at home here! Thank you for choosing Germain Lexus of Easton and for sharing your experience. We hope to see you back next time! Safe travels!

October 08, 2025

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Employee Rating

The Sales person Steve was Great to deal with , highly recommended. The service department was fantastic also !! More

by KATIMKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Germain Lexus of Easton responded

We're delighted to hear you had a great experience with Steve and our service team! Thank you for choosing Germain Lexus of Easton and for recommending us so highly!

October 04, 2025

Dealership Rating
Employee Rating

They excellent in sales and service after the sale. They follow up on any questions you have. More

by CATHY5170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Germain Lexus of Easton responded

Thank you for your confidence in Germain Lexus of Easton, and for your business. We are grateful to have you as a customer!

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