Ashley McCraw
Ashley McCraw at Walt Massey Ford

Ashley McCraw

Service Advisor

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.9
14 Reviews
4.9

14 Reviews

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14 Reviews of Ashley McCraw

October 24, 2025

Dealership Rating
Employee Rating

Wonderful Sleeping but a great wonderful friendly and helpful, thanks you You better keep her cause this person some people would love to get this professional person More

by ejones321
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

October 22, 2025

Dealership Rating
Employee Rating

Valerie and sales and Ashley and service were great to work with. I took my F250 in for service and Ashlie was very knowledgeable about what was going on with it and kept me informed about its progress. W More

by 1331ckg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2025

Walt Massey Ford responded

We’re so glad to hear that both Valerie and Ashlie made such a great impression! It’s wonderful that you felt informed, supported, and never pressured throughout your visit. We appreciate the 10 out of 10 recommendation and look forward to seeing you again!

October 13, 2025

Dealership Rating
Employee Rating

They are very good and they are very nice and very helpful and knowledgeable I recommend them. 3 More

by robertgreen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman, Erica Gary

Oct 19, 2025

Walt Massey Ford responded

We’re happy to hear you had a great experience with our friendly and knowledgeable team! Thank you for your kind words and for recommending us!

October 02, 2025

Dealership Rating
Employee Rating

Great service . Very timely and also always check my recalls and fix them if needed. More

by Michele
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Oct 06, 2025

Walt Massey Ford responded

We’re glad to hear you consistently receive great, timely service and that our team takes care of your recalls proactively. Thanks for trusting us with your vehicle!

September 24, 2025

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Very nice staff answer any questions I need answers to very satisfied customer will go back,and recommend More

by PITTMANJENNIFER81
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird, Erica Gary

Oct 01, 2025

Walt Massey Ford responded

We’re so glad our staff took great care of you and answered all your questions. Thank you for your recommendation—we look forward to seeing you again!

September 17, 2025

Dealership Rating
Employee Rating

It’s home based and I’m about 4 miles away and the people are very friendly and helpful. More

by johnson.antoniom
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Sep 22, 2025

Walt Massey Ford responded

We’re happy to hear our team’s friendliness and helpfulness make us feel like home for you. We’re glad to be close by whenever you need us!

September 08, 2025

Dealership Rating
Employee Rating

My car was picked up from my place of employment for annoil change. The driver was very courteous and professional. It was helpful to receive texts updating me on the progress. Overall a great experienc More

by Vsaundry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Walt Massey Ford responded

We’re glad the pickup service made things convenient for you and that our team kept you updated throughout. It’s great to hear the experience was smooth from start to finish!

August 28, 2025

Dealership Rating
Employee Rating

I had an excellent experience working with Carlos while purchasing my vehicle. He was attentive, observant, and truly listened to my needs. He used that information to guide me through the process and expl More

by tyquerriat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Johnson, Dalton Mcneese

Aug 29, 2025

Walt Massey Ford responded

We’re so glad to hear Carlos and Dalton made your experience such a smooth and enjoyable one! It’s wonderful that Carlos took the time to truly listen and guide you, and that Dalton explained everything clearly and patiently. We’ll be sure to share your kind words with them—thank you for the recommendation and enjoy your new vehicle!

August 28, 2025

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Employee Rating

Everyone has been great to me. I will definitely be recommending them to everyone and my family More

by ladycook222003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2025

Walt Massey Ford responded

We’re so glad to hear that! Knowing you’ll be recommending us to friends and family means everything. We appreciate your trust and look forward to serving you again!

Sep 15, 2025

ladycook222003 responded

Thank you

August 27, 2025

Dealership Rating
Employee Rating

Courtesy, clean on time facilities were in clean shape welcome Matt was out treated with courtesy at all times More

by GRAMPPY42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman, Erica Gary

Aug 27, 2025

Walt Massey Ford responded

We’re happy to know you felt welcomed and well taken care of. Thanks for noticing the little details and sharing your experience!

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