Assad Hamzeh

What should have been a straightforward lease devolved into weeks of shifting paperwork and managerial evasion. After I signed, I received multiple “updated” contracts that changed material terms payment, into weeks of shifting paperwork and managerial evasion. After I signed, I received multiple “updated” contracts that changed material terms payment, mileage, and tax/fee language. When I asked them to honor what we discussed up front, I was repeatedly dismissed, instead of seeing anyone take ownership and correct the problem. In my view, that response speaks to culture and oversight, not customer service. Beware. Communication required constant chasing. Emails often sat until I followed up. My written cancellation under the dealership’s own Conditional (Spot) Delivery Agreement was ignored. Routine registration stretched to roughly three months before plates were issued. That is not normal for a competent operation. To be precise, the dealership did not honor the initial verbal agreement discussed with the salesman, and subsequent documents repeatedly introduced new terms. Ultimately, they only did what they should have done after I identified and invoked a clause in their own contract that pressured them. In my opinion, absent that contractual leverage, they would not have resolved it appropriately. Regarding professional conduct, my interactions with General Manager and Finance Manager were, in my opinion, aggressive and dismissive, the opposite of what you want as a customer. Unless you’d want to get a migraine, look elsewhere. If you’re a busy professional and want a hassle free experience, I would go elsewhere. One individual I interacted with handled his narrow piece of the process (license plate processing) professionally. Frankly, he felt like someone trying to do the right thing within a system that does not support him, and in my opinion he doesn’t deserve the business environment he’s working in. That single exception does not change my overall assessment. And the way I think about purchasing a car has changed dramatically. More

by aleniedom Verified Customer Verified Customer

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Overall I thought the car buying process was good. I had two criticisms. I was unhappy with the outdated misleading web site. I thought the paper work and the delivery process took too long. I had two criticisms. I was unhappy with the outdated misleading web site. I thought the paper work and the delivery process took too long. More

by Bruce Verified Customer Verified Customer

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A very positive experience that took the stress and sting out of buying a new car. Will definitely return. Thanks! out of buying a new car. Will definitely return. Thanks! More

by pw Verified Customer Verified Customer

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It’s getting better and I think that you will get better soon the longer you get more established at this location! soon the longer you get more established at this location! More

by bcrossley78 Verified Customer Verified Customer

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Exceptional experience can’t say enough about the top notch attention and professionalism from Anthony notch attention and professionalism from Anthony More

by adelmanncs Verified Customer Verified Customer

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Very helpful and friendly staff . they went above and beyond to make Me happy and get me me the vehicle I wanted they went above and beyond to make Me happy and get me me the vehicle I wanted More

by Smithlenell Verified Customer Verified Customer

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Everyone we dealt with was very knowledgeable and helpful. We felt very comfortable leasing, knowing that this is a very reputable business that stands behind their product. In addition, the pickup helpful. We felt very comfortable leasing, knowing that this is a very reputable business that stands behind their product. In addition, the pickup and delivery service for repairs was seamless, with very polite and friendly drivers and prompt service. We would highly recommend dealing with Murgado. More

by akrohmer Verified Customer Verified Customer

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Ethan is a very good salesman. He was very helpful and very polite. He made the transaction very smooth and answered all my questions. He was very helpful and very polite. He made the transaction very smooth and answered all my questions. More

by juanrosas30 Verified Customer Verified Customer

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Did great on oil change I appreciate your service and all the time spent on my car the time spent on my car More

by cieralewis730 Verified Customer Verified Customer

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After several months of looking for the perfect vehicle. .after 2 weeks of finding the Lincoln Corsair..9 hrs work day..2 hrs drive 1 way..and 4 hrs at the dealership..Magic Happened ❤️..lol..Steven..Assad a .after 2 weeks of finding the Lincoln Corsair..9 hrs work day..2 hrs drive 1 way..and 4 hrs at the dealership..Magic Happened ❤️..lol..Steven..Assad and Avery were wonderful to work with and the gentleman who prepped our new ride for take off was so very kind and pleasant..I would highly recommend this dealership to my family and friends. Thank you all again for the patience..kindness and consideration you showed us More

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