August Lienweber

I wanted to take a moment to share my recent experience with the customer service I received following my vehicle purchase. Initially, I was impressed with the service provided before I made my purchase with the customer service I received following my vehicle purchase. Initially, I was impressed with the service provided before I made my purchase. The staff was attentive, knowledgeable, and genuinely helpful, which made my decision to buy much easier. However, after completing the transaction, my experience took a disappointing turn. Since purchasing the vehicle, I have encountered several challenges with customer service. There seems to be a noticeable lack of communication between the dealer and the shop, which has led to misunderstandings and frustration on my end. I found it difficult to get timely and accurate information regarding my vehicle, which is crucial for ensuring a smooth ownership experience. I believe effective communication and customer support are vital in building lasting relationships with customers. I hope my feedback can help identify areas for improvement, ensuring that future customers have a better experience post-purchase. More

by analiasosa1 Verified Customer Verified Customer

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WARNING: Dishonest Practices and Financial Misrepresentation at Seattle Jeep I recently completed a trade-in transaction at Seattle Jeep and must caution all potential customers about the utt Misrepresentation at Seattle Jeep I recently completed a trade-in transaction at Seattle Jeep and must caution all potential customers about the utterly dishonest practices employed by their team, specifically salesman August. The deceit began with gross financial misrepresentation. They intentionally lied about the true market value of my SUV trade-in, offering a valuation far below its actual worth. Simultaneously, they lied about the condition and fair market value of the pickup truck I purchased, making the entire deal a loss for me through deliberate deception. The dishonesty continued immediately after the sale regarding post-deal follow-up. I was explicitly lied to about the timeline for the payback from my trade, and their administrative team has since ignored my inquiries and dodged calls to resolve the matter. This demonstrates a complete lack of integrity once the paperwork is signed. The staff involved, including August and the representative in the finance department, exhibited deeply unprofessional and evasive behavior. They should not be trusted. Avoid this dealership if you value honesty and fairness in your vehicle purchase. More

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Veary friendly knowledge staff and easy to work with and truly want to get every person in a vehicle of there choice and work hard to make it happen and within the budget you have truly want to get every person in a vehicle of there choice and work hard to make it happen and within the budget you have More

by A_LEE_2002 Verified Customer Verified Customer

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Jim Walen runs the best dealership in the WA state. Thank you! Everything went perfectly Thank you! Everything went perfectly More

by FFguru Verified Customer Verified Customer

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$20,000 for a truck that wouldn’t start 2 days later…had to buy a new battery…we’ll see what’s next to buy a new battery…we’ll see what’s next More

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August helped me get what I wanted and needed on my new truck. He was the best. truck. He was the best. More

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It's my 3rd consecutive time leasing from this dealership and I continue to be happy with the service and experience. August and his team are pros. Jennifer, Immanuel, Quadir, and Wineska were great to work and I continue to be happy with the service and experience. August and his team are pros. Jennifer, Immanuel, Quadir, and Wineska were great to work with and they got me the Cherokee 4xe that was so hard to find; and even put in late hours to accommodate my schedule. Can't say enough about the team here. Thanks again I will be back! - Lino & Fam More

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Zahid was super helpful while I was buying my new jeep. My dad was helping me buy it and lives across the country and he and everyone else in the dealership were very accommodating. My dad was helping me buy it and lives across the country and he and everyone else in the dealership were very accommodating. More

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This is the 3rd Jeep I bought from the dealership, Kristen and August made sure I was happy with my new jeep. I would highly recommend this dealership to my friends and family. Kristen and August made sure I was happy with my new jeep. I would highly recommend this dealership to my friends and family. More

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Once again the customer service at Seattle Jeep was unprecedented and beyond my expectations! I have been and remain a loyal customer and will most certainly be buying my next Jeep from them in the fut unprecedented and beyond my expectations! I have been and remain a loyal customer and will most certainly be buying my next Jeep from them in the future! More

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